September 2024

This September, we're excited to introduce a range of new product releases that will streamline your operations, save time and improve the guest experience.

Streamline check-in by redeeming multiple memberships in one transaction at POS, and save time creating and managing your POS device menus by using product tags. You can also customize cloud printing or KDS operations by defining which stock products print on production dockets or display on KDS screens. Managing banned guest bookings is now easier with automatic alerts in the activity center when a banned guest books online and building on last month’s update, we’ve made another improvement to simplify booking after-midnight sessions.

Redeem multiple memberships in one transaction

Elevate your members’ experience and streamline check-in times by redeeming multiple memberships in one transaction. Great for families and groups, staff can select multiple members and check them in together instead of one-by-one.

If the memberships are related — such as through a workplace, friend group or family — ROLLER POS suggests all relevant memberships when you redeem the first membership. Then, it's as easy as selecting the other members attending that day from the list.

If they're unrelated, you can easily search for additional memberships using the Members tab and add them to the transaction without losing the first member's details.

Save time managing your POS device menus with product tags

Save time creating and managing your POS device menus by using product tags to add, organize and group the products you want to sell, at POS.

Product tags reduce the administrative burden of manually managing and updating your POS device menus. When you add or remove a tag from a product, it’s automatically added or removed from your POS menus too — no need to make manual updates in each of your sales channels as it’s all managed at the product level.

To use tags when creating and managing your POS device menus, follow the steps below.

1. From Venue Manager, go to Apps > Point of Sale > Devices.
2. Select Create a device at the top-right of the page.
3. Then, select the Device type and add your Device settings.

Now, you can create your menu.

1. From the left-side menu, select Add menu (if this is greyed out then select Unlock to edit menus at the top-right of the page). Give your menu a name and select an appropriate icon from the icon dropdown. A new menu section is immediately created in the menu panel.
2. Select products and then select Specific tags. Now you can choose your tags and each product with this tag will be added to your POS menu.

Customize docket printing and kitchen displays by sales channel

Fully customize and streamline your cloud printing or KDS operations, by defining which stock products print to your production dockets or display on your KDS screens, when sold via specific POS devices or food and beverage checkouts.

For example, if a guest purchases a cold drink at POS, the staff member at POS may give the guest their drink right away without the need for a docket to print the order. In this instance, you could choose all stock except cold drinks to print from this POS device.

To set this up for POS, follow the steps below.

1. From Venue Manager, go to Settings > Devices.
2. Select Add printer and complete your printer Settings.
3. If you’ve specified that this print station will print production dockets, you can then select the POS devices you want to connect to this print station. You can select multiple POS devices. Select Apply.
4. Then, define which stock products will print on the production dockets sent from the POS device/s.
5. [Optional] Do the same for the selected Mobile food & beverage checkouts (if you’re using this feature).
6. Finally, select Save.

To set this up for KDS, follow the steps below.

1. From Venue Manager, go to Settings > Devices.
2. Select the KDS device you want to update from the Devices list and select the options menu (3 dots) at the end of the row.
3. Select Edit from the drop down menu.
4. Select the POS devices that’ll connect to this KDS device and select Apply.
5. Then, define which stock products will display on the KDS screen sent from these POS devices.
6. [Optional] If you’re using ROLLER’s mobile food & beverage checkouts, select the checkouts you would like to connect to the KDS device and then select Apply. You can also define which stock products ordered from these checkouts will display on the KDS screen.
7. When done, don’t forget to Save.

Learn more

• Get started with cloud printing for production management
• Create your print stations for cloud printing
• Integrate with Fresh KDS and configure your devices

Automatic alerts in the activity center when banned guests book online

Managing banned guest bookings purchased online is now easier! You’ll get automatic alerts in the activity center in Venue Manager when a banned guest tries to book online. This happens if their email or phone number matches a guest record with a banned flag. Your team can then act fast to manage the booking if needed.

• Activity center alerts: Notifications are sent straight to the activity center for quick access.
  
  
• Customizable notifications: Choose which staff members receive these alerts by going to Settings > Notifications.
  
  

Learn more

• Manage notifications and tasks in the activity center
• Customize activity center notification settings
• Flag and ban guests

After-midnight sessions now show only as late-night sessions online

Building on last month’s update, we’ve making another improvement to simplify booking after-midnight sessions. These sessions currently appear in two places: under the late-night schedule for the previous day (eg Friday night) and as early morning times for the next day (eg Saturday).

For the September release, all after-midnight sessions will only be shown as late-night sessions for the previous day when enabled in progressive online checkout settings. This update makes it easier for guests to find and book the correct session times.

Learn more

Create late-night, after-midnight sessions for online bookings

Other news

Cloud printing and progressive checkouts are getting some improvements. And you can now set product-level minimum ticket purchases for standard passes. 

Print reliability enhancements (cloud printing)

We've made cloud printing more intelligent. Print jobs are now more quickly rerouted to an available printer. And if there's a problem? You'll get faster error notifications.

Easily see what’s left to pay on a booking after a deposit is paid

We’re improving the guest experience for party bookings (and other bookings that require a deposit) by more clearly showing the remaining balance on an online booking after a deposit has been paid. The cart summary will now include an amount owing after deposit banner, and guest confirmation emails will include an amount due banner.

Progressive checkouts performance enhancements

It can be frustrating to wait for a checkout to load, and each second spent waiting increases the likelihood of guests dropping off your website without making a purchase. But, get ready for improved conversion rates on progressive checkouts with faster and more reliable load times!

Set minimum mixed-ticket purchases for standard passes

Last release, we introduced a setting that lets you set a minimum ticket requirement at the product level for session passes. Now, you can do the same for standard passes. Guests can mix ticket types to meet a single minimum, simplifying the booking process and boosting revenue.