Sometimes plans change and your guests may need to adjust their bookings. If a guest books through a channel partner like Klook or Groupon, it’s important to know that changes can’t be made directly in ROLLER.
Channel partner bookings are managed through the partner's system to maintain accuracy and compliance with their terms. Because of this, any changes—like rescheduling or cancellations—must be made directly within the channel partner’s platform.
How to assist guests who booked through a channel partner
If guests need to adjust their booking:
- Kindly explain that changes must be made directly through the channel partner where the booking was made.
- Share the partner’s contact details or instructions to help them reach the right support team.
A clear and friendly explanation can make the process much smoother for your guests.