If you have received an enquiry from your ROLLER form, this article will show you how to change it into a booking.
In this article:
In order to receive enquiry notifications through a form, the form type must be Enquiry goes to inbox. You can read more about our form functionality here.
Booking enquiry demonstration
Finding the enquiry in the ROLLER Inbox
- In the Venue Manager, click on the Inbox button on the left-hand side panel. The number next to the word Inbox refers to any unread enquiries you have
- Find the enquiry by scrolling through your inbox.
- To open the enquiry, hover across the enquiry received, click the three-dot button, and selecting View booking
Converting an enquiry into a new booking
We recommend contacting the guest prior to converting the enquiry into to a confirmed booking. You can log your communication with the client on the booking notes section of the booking, or from the activity stream call log and send email feature.
- Clicking on the View bookings button will take you to the Forms tab within a draft booking. To read the enquiry submission, click on the form attached.
- To add items to the booking, click on the Availabilities tab:
- Using the form as a reference point, select the date of the booking.
- Adjust the product filter and time filter (if required) to allow the availability selector to find the item you would like to add to the booking.
- Click Add items to booking.
- To confirm the booking, hit the Save & Reserve button
- Once the booking is created, you can take payment for the booking by clicking the Take payment button or send an invoice to the guest by clicking the New invoice button
Marking an enquiry as actioned
- Go back to the Inbox tab and hover across the enquiry you just converted to a booking
- Click the ✓ icon to mark it as actioned. You will be able to find this enquiry under the Done tab