To organise a refund, get in touch with the venue/organiser, and let them know the reason for the refund and the following information:
- Full/partial refund. If partial, please let them know how many ticket items you want a refund for
- Booking ID number and name
- Reason for the refund
If the refund is approved, the venue will facilitate your request and notify ROLLER to organise this. Note that booking fees are non-refundable and that payment will take 2-5 business days to appear back into your account.