Selling with POS – Help Center

This article shows you how to add items to a booking, edit a booking, apply discounts and process payments with ROLLER POS.

Navigate menus and add items

Toggle between your POS tabs and add various ticket types, add-ons or stock to the cart from different menu tabs
Add items to the cart by clicking on the respective tile and the cart will update accordingly
Optional: Select the date next to the search bar to change to a future date and purchase tickets for other days in one transaction

Edit an order

Increase or decrease the number of tickets from the cart as well. By clicking on the number of items, you can adjust it accordingly with the keypad. For sessions with consecutive hours available, adjust the duration by clicking on the time and duration
Remove items by clicking the delete icon

Apply discounts

If discounts are enabled in POS settings, users are able to add discounts to the booking being processed.

After adding items to your cart in POS, click discounts button and select between Codes or Custom.

Select or type in a discount code
- Select Code. If you mark a discount as favorite in Venue Manager, the discount will appear in the POS discount panel.
- Choose the discount from the list then click Apply.
- Alternatively, scan or type in a discount code then click Apply.
- Repeat the above steps to add multiple discount codes.
Enter custom discount amount
- Select Custom and enter the $ or % discount.

Remove the discount code applied by selecting Discount under Subtotal and clicking the trash can icon next to the discount name.

To redeem a membership discount:

In the POS sell screen, click Redeem membership
Find and select the member from the list.
The applicable discount will be applied to the booking.

The option to favorite a discount is available to venues on Pro plans and above.

Process payments

This article covers taking payment in general, please read the steps for each option below and if Tabs are used, please read this article.

Select the green Pay button. Note that depending on your product settings, you may need to attach a waiver to the tickets in the cart before you can proceed to the payment page
Choose the payment method by clicking on the option the guest is paying with

Cash payments

Select Cash
Click on the denominations listed so you can select the notes you've been paid and it will deduct from the Amount Owing or click on the amount to key in the total cash (received) on the calculator
Click the Complete Button once it's changed from orange to green and it'll calculate the expected change

Card payments

Select Card
Click Complete Payment and follow the prompts on your connected payment terminal.
- Do not refresh/close POS/navigate away while a transaction is in progress
- Always wait for a response from the terminal. If the card progress modal is closed, wait until Payment success page is shown (booking has been created)
- Except for Tyro, card transactions can only be cancelled on the terminal or payment provider software. Refresh POS won't cancel the in-flight transaction

Gift card payments

Select Gift Card
Type in the gift card ID into the pop up modal and press Continue

If the Gift Card balance is less than the cart total, the remainder of the payment will need to be processed by other methods

Groupon payments

Please know that this is not an integration with Groupon, so staff need to use normal verification processes, for example, through the Groupon app to validate and check off the Groupons.

It is not possible to partial payment with Groupon with another payment type - for example, the scenario to redeem one ticket on Groupon and another on cash is not supported. Each Groupon voucher should be redeemed as a separate transaction.

Select Groupon as the tender type in POS
This will prompt a pop up to confirm whether the items in the cart can all be redeemed using the Groupon promo
Scan or type in the Groupon voucher
Type in the amount to charge
Click Complete Payment

Split payments

Select the first payment method and adjust the amount to charge
Click 'Complete Payment'
A pop-up is going to appear to remind you that you still need to take more payment to complete the transaction. Select 'Take another payment'
Select the second payment method and adjust the amount to charge
Click Complete Payment
Repeat the above steps until the transaction is fully paid

If you have the auto print receipt device setting turned on, a receipt is going to be automatically printed after each payment. Read more about POS device settings.

Deposit / part payments

Select the payment method and adjust the amount to charge
Adjust the amount to charge the guest
Click Partial payment

Finalise payments

Once you have taken payment, you have the option to Go to Booking, Print Receipt (if you do not have auto print receipt option enabled on your POS device settings) or Start New Sale.

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Please see below for the template for the Receipt, it is fully itemized per booking item and includes the costs, discount applied and subtotal: