This article outlines the support process for venues and clients
Not a ROLLER Super User? Please speak with one of your colleagues in regards to your request, in the event, they are not able to assist, they are able to log a support request with ROLLER.
For ROLLER Super Users logging a support ticket, please ensure to give as much detail as possible so that we can assist you to the best of our ability.
Fill in your contact details, venue name and the platform affected (if you have more than one)
Determine which area assistance is needed:
- Venue Manager (ROLLER platform's Admin area)
- POS
- Checkout Flow
- Feature Suggestion
- Hardware
- Website
- Other
Give as much detail including screenshots, areas affected, examples such as booking/gift card IDs, device specs (device type, model and browser versions) and a detailed description.