This article will show you how to change staff passwords and POS PINs.
Overview
The password is used to sign in to your ROLLER account and access ROLLER apps that you have permission to access.
The POS PIN is a numeric access code assigned to a staff account. You can use it to quickly unlock and access an active ROLLER POS device. If a staff account has administrator or manager privileges, they can use their POS PIN as a Manager Code to authorize refunds, custom discounts, and more in ROLLER POS.
Changing a password
- In Venue Manager, navigate to Settings > Staff. A list of all staff accounts will be displayed.
- Click on the 3 dots on the right hand side of the staff account you want to edit > select Edit.
- Scroll down to Security.
- In Password, click send reset link.
An email will be sent to the staff member inviting them to reset their password.
Changing a POS PIN
For security purposes, we recommend changing staff POS PINs regularly and informing staff not to share their individual PINs.
- In Venue Manager, navigate to Settings > Staff. A list of all staff accounts will be displayed.
- Click on the 3 dots on the right hand side of the staff account you want to edit > select Set POS PIN. A pop up modal will appear.
- Enter a new POS PIN or leave empty to remove an existing POS PIN.
- Once finished, click Set POS PIN.
When a POS PIN is updated, the staff member will receive an email confirming their new POS PIN.