Edit existing bookings – Help Center

This guide shows you how to make changes to an existing booking from Venue Manager.

If you're having trouble finding a booking, refer to the guide Search for records in Venue Manager. If you need to change a resource assigned to a session pass booking, refer to the guide Update resources in an existing session pass booking.

Change the booking holder

From Venue Manager, go to Bookings > All bookings.
Search for and select the booking.
Under the contact details, select Change booking holder.
Start typing in the new booking holder's email address:
- If the new booking holder has attended before, as you start typing their details, select their record from the drop-down to pre-populate the fields.
- If the guest has never been to the venue before or you can't find an existing guest record, you can select New booking holder to enter the new guest's details
- Select Save to confirm the booking holder change.

If you want to change the session time, read on.

From Venue Manager, go to Bookings > All bookings.
Search for and select the booking.
Select the Order tab.
Select the Availabilities tab in the right-side panel.
Select the Calendar drop-down and change the date to the guest's preferred booking date. You can also adjust the product filter to the product the guest wants in the booking.
Replicate the order items of the initial booking, but for the new session time.
Select the Order tab and delete the original (unwanted tickets) from the booking by selecting the trash icon next to each line of items.
Click Save & reserve.

Select the Forms tab in the booking.
Select Add form, and select the relevant form from the drop-down.
Select the options menu (3 dots) next to the form to get a public form link that can be emailed directly to the guest and they can update the details themselves, or you can select the form and type in the responses over the phone.
Select Save once all edits have been made.

Refer to the guide Create forms to capture additional guest data to find out more about creating forms and how to use them.

Select the Order tab within the booking.
Under the booking items section, select the text box for Qty for the tickets/products you want to adjust, and type in the ticket quantity it's being adjusted to. You can also use the arrows to adjust the quantity of the ticket.
Select Save.

Select the Details tab.
Enter any notes into Booking or POS notes. Booking notes can only be seen by staff in Venue Manager, while POS notes can be seen by staff at POS.
Select Save.