Search for bookings and redeem tickets at POS

This article shows you how to quickly and easily search for bookings in POS to pull up guest details, assign waivers if required, redeem tickets, print tickets and speed up the ticket redemption process using bulk actions and mass redemptions for large groups.

How it works

Watch the video for a quick walkthrough of how to search for bookings, attach required waivers and redeem tickets.

Search for bookings at POS

You can search for existing bookings, gift cards, memberships, tabs, cashless cards or wallets. 

1. From POS, search for and select the booking.
   
   
   • Select the search icon in the left-side POS menu. By default, the Bookings tab is selected.
     
     You can also search for gift cards, members, tabs, cards or wallets by selecting its tab above the search box. Depending on your plan, you may only see a few of these options.
     
     
   • Enter your search terms. You can search for bookings by name, email, phone number or booking ID number.
     
     You can use a barcode scanner to quickly scan the QR code in a guest's order confirmation email or ticket to automatically bring up the booking in POS.
       
2. In the left panel, you'll see booking summary details:
   
   

   Details	Description
   Flags	Any guest flags assigned. There are five different flags that can appear here: Ban, VIP, Medical, Alert and Competency.
   Items	Any tickets, memberships and/or other products added to the booking.
   Booking agreements	Any signed booking agreements for recurring payment memberships.
   Forms	Any forms used to capture additional information about a guest during the online checkout process. Select a form title to preview its details.  Scroll down to view details completed.  Learn more about creating forms to capture additional guest data
   Booking owner	Name, phone number and email of the booking owner if completed during the purchasing process. You can also add and edit these details.
   Resources	Any resources (eg the areas in your venue) for the booking. This can help you direct your guests to the right place!

     
3. From this summary panel, you can also complete the following actions:
   
   

   Details	Description
   Add items	Select to add more items to the booking (eg ticket, food and beverage or another product).
   Upgrade items	Select to upgrade/downgrade a membership or upgrade a ticket to a membership.  Learn more about how to: Upgrade or downgrade memberships in POS Upgrade a ticket to a membership in POS
   Flag guests	Select to ban or flag a guest to help you manage banned guests and communicate any special instructions to your staff.  Learn more about guest flags and bans
   Add notes	View, add or edit a note in POS.

Redeem tickets and assign required waivers

In the main booking details panel, you'll see a list of tickets for the booking. To redeem tickets:

1. Select the tick icon to redeem each ticket individually. A green tick indicates the ticket has been redeemed. 
   
   Or, you can perform a bulk redemption for bookings with multiple items. Choose the Select all checkbox, then select the blue tick icon at the top right of the page. 
   
   
2. For some tickets purchased online, you may be required to assign a waiver before you can redeem them:

• • Select the pen icon and search for and select the waiver to assign to the ticket.
  • If you need to remove a waiver,  select the ticket, select the blue options menu (three dots) on the top right and select Remove waiver.
  • If the POS device setting Automatic check-in when waivers are attached is enabled, assigning a waiver to a ticket automatically redeems the ticket. This improves the speed of service at POS.

3. If you're required to print a ticket:

• • Select the print icon to open a pop-up.
  • Select whether to print itemized or master tickets.

To use this feature, enable the Print tickets in device settings.

Perform bulk actions

Rather than redeeming each ticket one by one, you can perform bulk actions.

Check multiple tickets or use the Select All checkbox at the top of the screen and perform the following bulk actions:

• Select the blue options menu (three dots) to remove waivers, reprint tickets and undo check-ins.
• Select the blue print icon to print tickets in bulk.
• Select the redemption icon (blue tick) to redeem all tickets selected.

Redeem tickets for large groups

Use the Mass redemption function to simplify ticket redemptions for large groups. When enabled, staff can check in batches of tickets at one time, rather than individually.

Configure mass ticket redemption settings

The mass redemption setting can be configured per POS device or POS template.

1. From Venue Manager, go to Apps > Point of sale > Devices. Select the POS device or template you wish to configure. 
2. Enable the Allow mass ticket redemption toggle.
3. Enter a quantity in the field Minimum tickets to qualify for mass redemption. The mass redemption feature will be displayed in POS for any booking that meets the minimum quantity.
4. Select Save.

Use mass ticket redemption

1. From POS, open a booking that meets the minimum quantity of tickets for mass redemption.
2. Select the Manage redemptions button at the top right. 
3. Enter in the number of tickets you are redeeming.
4. Select Confirm redemptions.