Create an Open product – Help Center

This article will outline how to create an Open product and how to process a transaction in POS using an Open Product.

Create an Open product
Use an Open product in POS
Example scenario

Open Products allows staff at the POS to create a custom product and set the price on the spot. Please note this will not affect your current products that are limited by stock levels or capacity figures, this is to be used for situations where numbers are not affected.

Create your Product

Hover over Products and select Create product

On the Products page and select the Add-Ons option

Fill in the details

Name - for example, set the name to Open product
Description - this is optional
Add an Image - (optional) we recommend adding this to clearly distinguish your Open product from other passes or Add-ons
Product category - this is optional
What type of Add-on? - this must be set to Open product
Tax - select from the drop-down menu

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Save Product

Click Save to finalize the creation the product

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How to use Open products

Head to POS

Add the Open product to your POS menu options and follow these instructions should you need to use it:

Select Open product from the POS
Type in the price
Optional: write a note to describe what is being charged or the scenario this is for. Please note - this note can only be seen on the receipt, it does not reflect in reporting

Press 'Apply' and select one of the payment options to continue and finalize the transaction

Staff should be trained as to what circumstance this product should be used, this will be up to the venue. Please remember, this should not be used to replace products that have limitations such as stock levels, session based capacities or set pricing.

Example Scenario

You may choose to use an Open product as a way to record revenue coming into your POS tills for reporting purposes. An example could be arcade, locker or massage chair revenue. You can create an Open product, name is Arcade Revenue, in this scenario the tax rate should be set to 0%. In the POS, select the arcade revenue product, enter the amount of revenue you have and complete the transaction to enter the cash into your till. As you've given your open product a specific name you will be able to easily identify these transactions in your reporting.