Each venue will have key staff designated as ROLLER Super User who will be able to submit a ticket on the venue's behalf. These are created during platform onboarding.

If you are not a ROLLER Super User, please speak with one of your colleagues in regards to logging a request or ticket. In the event they are not able to assist, they are able to log a support request with ROLLER, please see our article on Internal Venue Support Process.

 

Resetting the password

ROLLER Super Users will already have an account set up but in the event of inability to submit a support request:

• Check your emails for a welcome email from ROLLER Support with a link to set a password for your account. Please make sure to also check your spam folder
• Unable to find the welcome email, but know that you have a Super User support account, visit our Support portal and click 'Sign In' and click the 'Forgot my password'. Enter your email address and click 'Submit'. 
  
  

 

Check your inbox and spam folder, an email with a link to reset your password,  should come through, as below:

 

If after 30 minutes, you have still not received an email, please call your local support line and we will be able to assist you.