Add HQ managed products

HQ managed products make it easy for multi-venue businesses to create and share products across all or some venues, resulting in better brand consistency, error reduction and overall efficiency.

This guide shows you how to add HQ managed products to a managed venue. 

Terms to know

• Managed venues
  When a venue is linked to an HQ account, it becomes a managed venue. This means that certain aspects of its setup and management are controlled by its HQ venue.
• Venue permissions
  Venue permissions refer to the access settings that are set by the HQ venue to limit the managed venue's ability to configure or modify certain applications or features in ROLLER.
• Managed product
  A product from the HQ venue's centralized product catalog and can be shared with some or all your venues.

How it works

• The HQ account can restrict managed venues from creating products with venue permissions.
• The HQ account creates master products and shares them with their managed venues to sell.
• Managed venues must add the HQ managed products to their venues to sell them. 
• Managed venues complete the setup for the managed products. 

Refer to the FAQ section below to troubleshoot issues creating or editing products in a managed venue.

Add managed products

In the managed venue:

1. From Venue Manager, go to Products > All Products. 
2. Select Add managed product.
3. Any products shared from HQ appear in the drop-down list.
4. Select a managed product or use the search bar.
   
   
5. The managed product is added to the venue with HQ preset properties such as Name, Image, Session duration and Ticket types.
   
   Any fields that are greyed out are not editable by the venue.
   
   
6. Finalize the product setup for the different product types:
7. If adding Package products, note the following:
   • Packages should not shared with managed venues until all components of the package have been included.
   • The Sell option can be selected if the managed venue intends to sell the pre-configured package variation.
   • Add variation can be used to add a new package variation with its own items and cost for the managed venue. 
     
     
8. If adding Stock products, note the following:
   • There is an option to Duplicate a stock product variety.
   • The managed venue can use the Duplicate link to add another variety to the stock product. For example, a Soda Drink stock product, if the managed venue stocks different varieties than HQ, they can use the Duplicate link for the variety.
   • Only use Duplicate to create varieties for the same item.
     
     
9. Click Save to add and publish the product to the managed venue.

See how to switch between the HQ venue and the managed venues you have access to.

Frequently asked questions

How do I create an open product item?
Your managed venue's permissions may have been restricted to disable this function. Contact your Head Office or team member managing the HQ venue.

Why can I edit some fields but not others?
Managed products restrict your venue's permission to edit some product properties.

What do I do if I need to change a field that I can't edit?
Contact your Head Office or team member managing the HQ venue.

Why won't the managed product I'm adding save?
Some properties of the product still require configuration. This configuration must be completed to add the managed product to your venue. Settings such as resources, schedules and waivers are not pre-configured.

What do I do if the product I need to add is not listed in the managed products list?
Contact your Head Office or team member managing the HQ venue. The product may not have been created or shared with your venue.