Managed products allow multi-venue businesses to centralise and manage products to improve consistency, compliance and efficiency.

There are several key terms with respect to managed products:

• Managed venue - when a venue is linked to a HQ venue, it becomes a managed venue & therefore aspects of its configuration are under the management of the HQ Venue.
• Venue permissions - are access settings defined by the HQ venue that restrict the managed venue's ability to configure/edit some product properties.
• Managed product - a record of the HQ venues centralised product catalogue that is shared to the managed venue.

Managed products can be used in numerous ways:

• Managed venues are restricted from accessing the + Create product function.
• Products are created in the HQ Venue product catalogue & shared with the managed venues.
• Managed venues add products to their venue by using the + Add managed product button.
• Managed venues complete the configuration of any properties of the product that their venue permissions allow (eg add resources & schedules or set price).

Refer to the FAQ section below to troubleshoot issues creating or editing products in a managed venue.

Add managed products to a venue

1. Navigate to Products > All Products 
2. Click + Add managed product
3. Select a product from the dropdown menu or use the search bar to select a managed product.
   
   
4. The managed product will be added to the venue with preset properties such as Name, Image, Session duration and Ticket types.
   
   Any fields that are greyed out are not editable by the venue.
   
   
5. Finalize the product configuration:
   • For Pass products, refer to this article.
   • For Session products, refer to this article.
   • For Packages products, refer to this article.
     • Packages cannot be added until all components of the package are added to the venue.
     • The 'Sell' option can be selected if you intend to sell the pre-configured package variation.
       
     • The 'Add variation' button can be used to add a new package variation with its own items and cost. From there, follow the Packages product configuration article to complete the setup.
   • For Giftcard products, refer to this article.
   • For Stock, refer to this article.
     • Note that there is an option to 'Duplicate' a stock product variety. This can be used to add another variation of that item – for example if there is an item for ‘Soda Drink’ and you wish to add varieties or different sizes of Soda as options, use the ‘Duplicate’ button for this
       
     • You should only be duplicating to create variations of the same item. If you wish to sell an entirely different item, it should be added using the ‘Add Managed Product’ option on the products screen
   • For Add-ons, refer to this article
6. Click Save to add & publish the product to your venue
   
   

Frequently asked questions

How do I create a new blank product record?
Your managed venue's permissions may have been restricted to disable this function.
Use the + Add managed product function as described above.

Why can I edit some fields but not others?
Managed products restrict your venue's permission to edit some product properties.

What do I do if I need to change a field that is un-editable?
Contact your Head Office or team member managing the HQ Venue.

Why won't the managed product I'm adding save?
Some properties of the product still require configuration - this configuration must be completed in order to add the managed product to your venue. Settings such as resources & schedules are not pre-configured.

What do I do if the product I need to add is not listed in the managed products list?
Contact your Head Office or team member managing the HQ venue.
The product may not have been created or shared with your venue.