Managed Products are a component of the HQ Control functionality which enables multi-venue businesses to centralise and manage the configuration of Products to improve consistency, compliance and efficiency.
There are several key terms with respect to Managed Products:
- Managed Venue - when a Venue is linked to a HQ Venue it becomes a Managed Venue & therefore aspects of its configuration are under the management of the HQ Venue.
- Venue Permissions - are access settings defined by the HQ Venue that restrict the Managed Venues ability to configure/edit some Product properties.
- Managed Product - a record of the HQ Venues centralised product catalogue that is shared to the Managed Venue.
The function can be utilised in numerous ways, however common deployment of the Managed Product function will result in:
- Managed Venues are restricted from accessing the + Create product function;
- Products are created in the HQ Venue product catalogue & shared with the Managed Venues;
- Managed Venues add products to their Venue by using the + Managed product function;
- Managed Venues complete the configuration of any properties of the product that their Venue Permissions enable (e.g. add locations & schedules or set price).
Configuration
- Navigate to Products > All Products
- Click + Add managed product
- Select a Product from the dropdown menu or use the search bar to select a Managed Product
- The Managed Product will be added to the Venue with preset properties such as Name, Image, Session duration and Ticket types.
Any fields that are greyed out are not editable by the Venue.
- Finalise the product configuration as per normal:
- For Pass products, refer to this article required
- For Session products, refer to this article
- For Packages products, refer to this article
Note: Packages cannot be added until all components of the package are added to the Venue - For Giftcard products, refer to this article
- For Stock, refer to this article
- For Add-ons, refer to this article
- Click Save to add & publish the Product to your Venue
Frequently Asked Questions
How do I create a new blank product record?
Your Managed Venue's permissions may have been restricted to disable this function.
Use the + Add managed product function as described above.
Why can I edit some fields but not others?
Managed Products restrict your Venue's permission to edit some Product properties.
What do I do if I need to change a field that is un-editable?
Contact your Head Office or team member managing the HQ Venue.
Why won't the Managed Product I'm adding save?
Some properties of the Product still require configuration - this configuration must be completed in order to add the Managed Product to your venue. Settings such as Locations & Schedules are not pre-configured.
What do I do if the product I need to add is not listed in the Managed Products list?
Contact your Head Office or team member managing the HQ Venue.
The Product may not have been created or shared with your Venue.