Time to time, a CS agent will ask for TeamViewer details. TeamViewer allows ROLLER to remotely access a device at a venue - this access is device agnostic and completely secure. There is a free version available
1. Download TeamViewer on all devices that utilize ROLLER - this is useful for when support is required, especially if hardware support is required
2. When prompted, let ROLLER know the ID and password associated under the Allow Remote Control area
