This guide shows you how to submit a support ticket to ROLLER's support team.
Submit a new support ticket every time you need help with a new challenge or topic to make sure that you get the best response times.
Response times and support entitlements based on your subscription are outlined in the Contacting ROLLER support article.
Submit a support ticket from the Help Center
To submit a support ticket from the Help Center, click Get help in the top right of any page.
Submit a support ticket by email
You can email support directly at support@rollerdigital.com.
Submit a support ticket directly from Venue Manager
- From Venue Manager, click the Help icon (question mark) at the bottom of the left-side menu.
- The Help resources panel appears. From here, you can:
- Click the relevant help article listed or See all articles.
- Watch any relevant how-to videos.
- Click the Submit a support request link to the support team.
Complete all fields, provide a detailed description, add any proof or material that would help the support team replicate and understand your challenge (eg screenshots, screen recordings, videos).
Submit a support ticket directly from POS
- From POS, click More (three dots).
- Click the Help icon.
- The Help resources panel appears. From here, you can:
- Click the relevant help article listed or See all articles to go to the Help Center.
- Click the Submit a support request to the support team.
Complete all fields, provide a detailed description, add any proof or material that would help the support team replicate and understand your challenge (eg screenshots, screen recordings, videos).