This guide shows you how to submit a support ticket to ROLLER's support team.
Response times and support entitlements based on your subscription are outlined in the Contacting ROLLER support article.
Submit a new support ticket every time you need assistance with a new challenge or topic to make sure that you get the best response times.
Submit a support ticket from the Help Center
To submit a support ticket from the Help Center, click Get help in the top right of any page.
Submit a support ticket by email
You can email support directly at support@rollerdigital.com.
Submit a support ticket from Venue Manager
- From Venue Manager, click the Help icon (question mark) at the bottom of the left-side menu.
- The Help resources panel appears. From here, you can:
- Click the relevant help article listed or See all articles.
- Watch any relevant how-to videos.
- Click the Submit a support request link to the support team.
Complete all fields, provide a detailed description, add any proof or material that would help the support team replicate and understand your challenge (eg screenshots, screen recordings, videos).
Submit a support ticket from POS
- From POS, click More (three dots).
- Click the Help icon.
- The Help resources panel appears. From here, you can:
- Click the relevant help article listed or See all articles to go to the Help Center.
- Click the Submit a support request to the support team.
Complete all fields, provide a detailed description, add any proof or material that would help the support team replicate and understand your challenge (eg screenshots, screen recordings, videos).