This guide walks through how to submit a support ticket to ROLLER's support team.
Response times and support entitlements based on your subscription are outlined in the Contacting ROLLER support article.
Submit a new support ticket every time you need help with a new challenge or topic, to make sure that you get the best response times.
Submit a support ticket from the Help Center
To submit a support ticket from the Help Center, select Get help in the top-right corner of any page.
Submit a support ticket by email
You can email support directly at support@rollerdigital.com.
Submit a support ticket directly from Venue Manager
To submit a support ticket from Venue Manager, follow the steps below.
- From Venue Manager, select the Help icon (the question mark) at the bottom of the left-side menu.
- The Help resources panel appears. From here, scroll down the panel and select Submit a support request.
- Complete all fields. Provide a detailed description, add any proof or material that would help the support team replicate and understand your challenge (eg screenshots, screen recordings, videos).
- Submit.
From the Help resources panel you can also access any relevant help guides for the page you're on and watch any relevant how-to videos.
Submit a support ticket directly from POS
To submit a support ticket from POS, follow the steps below.
- From POS, select More (three dots).
- Select the Help icon.
- The Help resources panel appears. From here, you can select Submit a support request. You can also select the relevant help article listed or See all articles to go to the Help Center.
- Complete all fields. Provide a detailed description, add any proof or material that would help the support team replicate and understand your challenge (eg screenshots, screen recordings, videos).
- Submit.