This guide explains how to configure ROLLER POS to print receipts.
You must successfully complete each of the following installation processes before starting this configuration:
- Install Receipt Printer such as an EPSON printer
- Install ROLLER Connect
POS Hardware settings
- Open your browser, open ROLLER POS and login
- Click the More menu option
- Click the Settings option
- Click the Hardware sub menu
- Toggle Use ROLLER Print Service to Yes
- Click the Save Settings button
Test printing
Test the operation of the printer using your Playground (test) environment by:
- Refreshing the playground data - as per this article Update playground
- Wait for approximate 2 minutes for the server background process to refresh your playground data. Note this process can take longer sometimes based on server load. Do not perform multiple refreshes.
- Login to playground
- Open playground POS
- Assign a POS device
- Complete a transaction
- Click print receipt once the booking is created
Troubleshooting steps
If the receipt does not print then:
If the receipt does not print then:
- Confirm the green "ROLLER Connect Online" notification appear in POS.
If a purple "ROLLER Connect Offline" appears, follow these steps to Resetting ROLLER Connect - If you do not see a ROLLER Connect notification at the top of ROLLER POS then Install ROLLER Connect
- Perform a Windows Printer Test as per the article Installing an EPSON Receipt Printer