This guide refers to configuring POS to print receipts if you're using ROLLER Connect to print receipts. If you're using production management, refer to the guides Getting started with production management (BETA) and Configure POS & cash drawer settings for production management (BETA)
This guide walks through how to configure ROLLER POS to print receipts.
You must successfully complete each of the following installation processes before starting this configuration:
- Install a receipt printer, such as an EPSON printer
- Install ROLLER Connect
POS hardware settings
Set up the device to use the ROLLER Print Service:
- Open ROLLER POS and log in.
- Select the More menu option in the bottom left of the screen.
- Select Settings and then select Hardware.
- Toggle Use ROLLER Print Service to Yes.
- Select Save Settings.
Test printing
Test that your printer is working in your Playground (test) environment. Follow the steps below.
- Update your playground data by following the instructions in this guide ROLLER Playground.
- Wait approximately 2 minutes for the server background process to refresh your playground data. This process can take longer based on server load. Do not perform multiple refreshes.
- Log in to playground.
- Open playground POS.
- Assign a POS device and complete a booking.
- Select Print receipt once the booking is confirmed.
Troubleshooting steps
If the receipt does not print, follow the troubleshooting steps below.
- Confirm that the green ROLLER Connect Online notification appears in POS. For ROLLER Connect legacy, if a purple ROLLER Connect Offline appears, follow these steps to Restart ROLLER Connect legacy.
- If you do not see a ROLLER Connect notification at the top of ROLLER POS, then Install ROLLER Connect.
- Perform a Windows Printer Test as per the article Install an EPSON Receipt Printer.
If you have followed the above steps and you're still having problems please log a support ticket.