This guide refers to configuring POS to print receipts if using ROLLER Connect to print receipts from ROLLER POS. If taking part in the production management beta, refer to the guide Introducing production management: a new way to manage docket and receipt printing
This guide explains how to configure ROLLER POS to print receipts.
You must successfully complete each of the following installation processes before starting this configuration:
- Install Receipt Printer such as an EPSON printer
- Install ROLLER Connect
POS hardware settings
Set up the device to use the ROLLER Print Service:
- Open ROLLER POS and log in
- Click the More menu option
- Click Settings
- Click Hardware
- Toggle Use ROLLER Print Service to Yes
- Click Save Settings
Test printing
Test the operation of the printer using your Playground (test) environment by:
- Update the playground data as per this article ROLLER Playground
- Wait for approximately 2 minutes for the server background process to refresh your playground data. Note this process can take longer based on server load. Do not perform multiple refreshes.
- Log in to playground
- Open playground POS
- Assign a POS device
- Complete a transaction
- Click print receipt once the booking is created
Troubleshooting steps
If the receipt does not print:
- Confirm the green "ROLLER Connect Online" notification appears in POS.
For ROLLER Connect legacy, if a purple "ROLLER Connect Offline" appears, follow these steps to Restart ROLLER Connect legacy - If you do not see a ROLLER Connect notification at the top of ROLLER POS, then Install ROLLER Connect
- Perform a Windows Printer Test as per the article Install an EPSON Receipt Printer
If you have followed the above steps and you're still having problems please log a support ticket.