Upgrade a non-membership ticket to a membership in POS

In this article, learn how you can upgrade a non-membership ticket to a membership in the POS. 

Configure the product to be upgradeable in Venue Manager

1. In Venue Manager go to Products > All Products. 
2. Find the product you wish to edit > select the options menu (3 dots) > Edit.
   
   
   
   
3. Ensure Upgradeable Product is checked under Advanced Settings.
   
   

Upgrade a ticket to membership in POS

1. When checking in the guest in POS, click the Upgrade items option on the left-hand side panel.
   

   Note that if the booking is not linked to a booking holder, a pop-up is going to appear to prompt you to add a booking holder before you can upgrade the item to a membership.
   
   

2. A panel appears on the right-hand side. Click the item you would like to upgrade to a membership.
3. Select the membership the guest would like to purchase.
4. Complete the transaction. If the cost of the membership is higher than the original item, a one-off pro-rata amount is charged to the guest to cover the difference.
   
   If the cost of the membership is lower than the original item, there is no one-off amount charged and the price difference will be credited towards the next membership billing date for a recurring membership.
   
   If a fixed-price membership is purchased and the cost is lower than the original item, you need to refund the difference.