View member details

You can view a list of all member holders and filter based on its status, membership type and the membership product purchased.

From Venue Manager, go to Guests > Members.

A list of all members display and their membership details.

Filter results

Use the Membership status filter to adjust the data by the membership's status at that time. You can either include all status, choose an individual status, or choose a group of status. Click here to learn more about membership status
Use the Membership type filter to include only recurring membership, fixed membership, or both
Use the Membership product filter to only include one, several, or all membership products in the report
Use the search bar to search for a specific membership. You can either search by the booking number, member number, or the member name

Once you have changed the filter, click Apply filter to apply the changes.

What details can you see?

From here, you can find the following data:

Member name - this is the name of the member holder
Member email - this is the email address of the member holder
Member date of birth - this is the date of birth of the member holder
Membership status - this is the status of the membership at the time
Membership product - this is the name of the membership product the guest holds
Redemptions - this is the number of time the membership has been redeemed
Booking ID - this is the booking ID that is linked to the membership
Ticket ID - this is the membership number
Created date - this is the date and time the member's profile is created in the system

In order to adjust the column displayed on the report, select the columns icon.

If this membership is linked to a waiver, the name, email, and date of birth of the member will be derived from the waiver attached to the membership.

You can click on each line item, which will take you to the Items tab of the membership booking. From here, you can do actions such as deactivate the membership or update the credit card details for a recurring membership.

Learn how to download this report.

View a list of cancelled memberships

If you wanted to see a list of members that have their membership cancelled due to non-payment as at today, adjust the membership status filter to Declined Payment. Exporting this list will allow you to get the details of the cancelled member holders.