Use the dashboard in Venue Manager – Help Center

The Dashboard provides a quick snapshot of GX Score feedback received, headcount (expected and actual based on redeemed tickets or expiry), sales figures, membership KPIs and product sales.

Some sections on the dashboard only appear if the features are available in your platform.

Access the dashboard

From Venue Manager, go to Dashboard. From here, you'll see a high-level daily summary of feedback and key metrics for one day's trading.

From Dashboard in Venue Manager, you can also access:

The Guest Insights dashboard if you've set up the Guest Experience Score.
The ROLLER Payments Performance dashboard if your venue is using ROLLER Payments.

Guest experience score

If you're using the GX Score and you've received feedback, you'll see a high-level snapshot of responses, scores and feedback from the Guest Experience Score survey.

Go to Dashboard > Guest Insights for further insights.

For a more detailed breakdown, from Venue Manager, go to Guests > GX Score > Guest responses. Learn more

Day or date

The data displayed is dependant on the day or date selected.

The default day is today. Use the date selector at the top right of the Daily Summary section to select a different day or date. Note that you can only view data in this report for one day only.

Your venue summary

This section summarizes key metrics at your venue for the day or date selected.

Guests booked	The number of guest tickets booked for the selected date (not redeemed). Note that this figure does not include stock or add-ons.
Funds received	The total value of payments processed on the selected date, including deferred revenue such as future bookings & gift card sales.
Check-ins	The number of tickets that have been redeemed (checked-in) for the selected date.
Revenue	The total income based on the attendance (ticket redemption at POS) or product/ticket expiry for the selected date. This metric is only included here if accrual accounting is enabled for your venue. Note that the amount for revenue recorded here does not include any gratuities.
Expected attendance chart	The expected hourly attendance based on commencement time of the booking for the day.

Refer to the Daily Summary report and Attendance report for more detailed breakdowns.

Membership KPIs

This section summarizes key metrics relating to your membership products. The data displayed is dependant on the day or date selected.

Metric	Description
Active members (today)	This is the number of unique, recurring membership products that are active today (current, pending activation or pending cancellation). This doesn't include any members who purchased a fixed membership.
Recurring payments	These numbers are derived from the recurring payment log report. Collected: The value is based on filtering the recurring payment log to "$ successful". Failed: The value is based on filtering the recurring payment log to "$ failed".
Sales	These numbers are derived from the Membership Status Log report: New: The value is based on the previous status filter on the report set to "no membership" or "upgrade to membership" and the new status filter is set to "active". Upgraded: The value is based on the previous status filter on the report set to "upgrade to membership" or "upgrade from membership" and the new status filter is set to "active".
Churn	These numbers are derived from the Membership Status Log report: Suspended: The value is based on the previous status on the report set to "active" and the new status filter is set to "suspended" or "cancelled". Expired: The value is based on the previous status on the report set to "active" and the new status filter is set to "expired

Accumulated product sales

This section shows a breakdown of where the sales are coming from for the selected day.

Column	Description
Product	Displays the products that were purchased on the selected date. It does not include sales for stock items or add-ons.
Distribution	Displays the sales split between the different ticket types within a product. You can view the distribution by hovering over the pie chart.
Total Sales	Displays the quantity of sales for the particular product on the selected date.
Funds Received	Displays the total value of payments processed for that particular product on the selected date.

Refer to Detailed Product Sales report to drill down into the data further for the date selected or a period of time.