In this article, you will discover how to search and redeem pre-purchased tickets using your handheld Mobile Check-in (MCI) device.
Searching for bookings & tickets
Bookings and tickets can be searched for via the Bookings tab, found at the bottom left of the app.
You can search for tickets by manually typing in data or automatically searching for tickets using a barcode scanner or QR code reader.
To submit a manual search:
- Tap in the search bar.
- Type part of either:
- The booking name.
- The booking ID.
- The ticket ID (16-digit number split by a hyphen, eg. 12345678-12345678).
- Any matching results will display and each can then be selected by tapping it.
- Complete matches will be opened instantly.
To search automatically using QR code scanner:
- Go to Booking tab.
- Tap the camera icon at the top left (Make sure to tap Allow if asked for permission for MCI to use the camera).
- Place the QR code in the view of the camera.
- MCI will automatically search the data in the QR Code.
- The result (if any) will be presented.
- To exit the camera at any time, press the Android back button.
To search automatically using barcode scanner:
- Scan the QR code using the IR/Barcode scanner.
- MCI will automatically search the data.
- The result (if any) will be presented.
Please note you do not need to be in the bookings tab when scanning using a barcode scanner
Redeeming pre-purchased tickets on MCI device
Redeeming tickets via Bookings view
If you have found your booking by searching the booking name or booking ID then you will be taken to the booking view.
From here you will see details around the booking name, booking ID and booking date, as well as the number of redeemed tickets and add ons.
Under the header you will have access to 3 tabs: Tickets, Add-ons and Details.
The Tickets tab will show you all the tickets within the booking and from here you can tick the checkbox to redeem a ticket. You also have the option to check-in all if there are more than 10 tickets in a single booking.
Add Ons tab will show you all the add ons associated with the booking. The check-in process here is the same as the tickets tab.
The Details tab will display information around the order total and booking details.
Redeeming tickets via Tickets view
If you searched using the ticket ID or clicked on a ticket while in the booking view, it will take you to the ticket view.
This will show you information around the product name, ticketholder name, ticket ID, validity period, redemptions, and expiry date.
From here you just need to tap the checkbox to redeem.