Hardware and operating requirements for ROLLER – Help Center

This article outlines the hardware and minimum operating requirements for any device running ROLLER.

ROLLER doesn’t provide hardware support. If you don't have experienced staff, consider working with an IT services partner for assistance.

Internet requirements

ROLLER applications require a stable, high-speed internet connection to perform well.

We recommend that you:

Set up a primary DSL or cable connection with minimum download and upload speeds of at least 20 Mbps.
Have a backup wireless internet dongle or device ready in case your primary connection goes down.

WiFi vs cabled connections

We recommend using network cabling to connect all devices to a local area network (LAN) through network switches to ensure reliable internet access.

If you use WiFi, set up a commercial-grade system built for business needs. Consumer routers and access points won’t effectively handle business-level data traffic.

Test your internet performance

To ensure your internet connection meets the required speeds, follow these steps to test its performance:

Visit www.speedtest.net on the device you want to test.
Select Go.
Compare your results with the recommended minimum download and upload speeds listed above.

Browser compatibility

ROLLER apps are web-based and specifically designed, built, and tested for optimal performance on Google Chrome.

For the best experience and reliability, we strongly recommend using Google Chrome.

Device requirements

To see your device’s specifications, read this quick guide from Microsoft.

This section outlines the computer requirements to run:

Point of Sale (POS)
Waiver Kiosk
Self-Serve Kiosk (SSK)

We strongly recommend choosing machines with an i5 CPU or higher to ensure your venue operates efficiently and reliably during peak times, and to extend the performance longevity of your equipment.

Operating requirements	Minimum	Recommended
Processor (CPU)	Intel Core i5	Intel Core i7
Memory (RAM)	8 GB	16 GB
Screen resolution	1024 x 768	1920 x 1080
Screen resolution for SSK (Landscape)	1280 x 720	1280 x 720
Screen resolution for SSK (Portrait)	1080 x 1920	1080 x 1920

If the device is primarily for handling waivers, an Intel Core i3 should work. Keep in mind it may not deliver the best performance.

Operating system requirements

ROLLER POS and self-serve kiosks are currently compatible only with Windows operating systems.

For the best performance, make sure your devices are running Windows 11.

Currently, ROLLER still supports Windows 10 Pro 64-bit. However, Microsoft will stop supporting Windows 10 in Oct 2025. We recommend you update your devices before then.

ROLLER does not support:

Windows 32 Bit Systems
Windows 10 IoT
Windows Embedded
Windows XP
Windows Vista
Windows 7/8
macOS

Check with your specific payment terminal provider as their operating system requirements may vary from the above.

Receipt and docket printers

ROLLER Point of Sale (POS) and Self-Serve Kiosk (SSK) support printers that meet the following requirements:

Must be under 5 years old for compatibility and reliability reasons.
Must have a paper roll width of 80mm.
Must have a USB or Ethernet connection. Cloud printing is supported by Ethernet or strong WiFi.
If used with a cash drawer the printer must have an RJ12 port.

Recommended models

We recommend having more than one printer for production dockets to better manage the printing load.

ROLLER supports the following models for cloud printing receipts and dockets in your venue.

EPSON TM-m30II (Ethernet)
EPSON TM-M30III (Ethernet)
EPSON TM-T88VII (Ethernet)
EPSON TM-T82III (Ethernet)
EPSON TM-U220B (Ethernet)

The EPSON TM-U220B is a Dot Matrix receipt printer and is designed to operate in high-temperature environments, for example, in a kitchen or near a heat lamp.

ROLLER supports the following models for printing receipts and dockets in your venue through ROLLER Connect.

Epson TM-M30
Epson TM-T88VI
Epson TM-T88V
Bixolon SRP - 350 III

Wristband printers

To print wristbands at your venue, your wristband printers must be using ROLLER Connect.

Wristband printers we recommend are:

Zebra ZD510-HC
Zebra ZD410

Read the Wristband printing fact sheet to find out more.

Cash drawers

ROLLER POS connects with cash drawers via the receipt printer. Most printers support a cash drawer with an RJ12 connector.

Cash drawers we recommend are:

APG Vasario Series
MMF Cash Drawer Advantage

The voltage needed to trigger a cash drawer can vary. Be sure to verify that your receipt printer’s output voltage matches the requirement.

Barcode scanners

ROLLER Point of Sale (POS) supports any type of 2D barcode scanner with a USB connection.

Some commonly used 2D barcode scanners are:

Zebra DS8108-SR
Zebra DS9208