Website requirements for ROLLER Payments

This article explains the website content requirements for venues using ROLLER Payments.

Venues that implement ROLLER Payments must implement the following public website content:

1. Terms & conditions
2. Privacy policy
3. Refund policy
4. Contact information
5. Payment disputes information

Terms & conditions

A public terms & conditions page which includes:

• Your company's legal entity name
• A description of the products or services that you sell
• Delivery information
• The refund and cancellation policy
• Privacy policy
• Mention of third parties involved in providing the service or product

Click here for a Terms & Conditions template.

Delivery information (if applicable)

The delivery information must include:

• How long it takes for the shopper to receive the product or service.
• Which countries you deliver your product to, if applicable.

Privacy policy

The privacy policy must describe:

• What data you are storing.
• What data you are sharing with third parties.
• Your cookie policy.

Refund policy

The refund policy must explain:

• If the shopper (your guest) can get their money back for a product or service they bought from you.
• The ways in which the shopper can return the product or cancel the service.
• The process of returning a product or cancelling the service.

Contact information

Shoppers must be able to contact you if they have questions and thecontact information shown on your website must include:

• Legal entity name.
• Email address.
• Phone number.

Payment disputes

Shoppers must be advised how to dispute a payment transaction. Therefore you must implement:

1. Payment disputes page
2. Update to your Contact information page
3. FAQ (if available)

Payments disputes page

Your website must include a Payment Disputes page with the following text: 

• Payments enquiries & disputes
  [Venue] has implemented ROLLER Software to manage our booking, ticketing and payment processing. Any transactions will be displayed on your bank statement as a charge by [venuename] via rllr.co
  

  By transacting you agreed to ROLLER's terms of service and ROLLER's privacy policy.

  If you have a concern or dispute with any payment you can contact ROLLER by visiting rllr.co

Contact information & FAQ update

A link to the payment disputes page must also be added to the contact information page and an FAQ created (if your website has FAQ's).

• Payments enquiries & disputes
  Having an issue with a card payment?
  Visit Payment enquiries & Disputes

Example Contact Us page with payment dispute link can be found here: https://trampolines.roller.software/contact

Linking documents to ROLLER

Link your terms and conditions to your ROLLER account to display your website terms and conditions during the checkout and payment process.

See this Add Policy article.