Identity verification process (KYC)

This article explains the Know Your Customer identity verification process that venues using ROLLER Payments are required to complete in order to process and receive funds.

In this article

• Verification process
• Verification requirements and documents checklist
  • Identity verification
  • Company verification
  • Bank verification
  • Photo identification 
• KYC process FAQ

Verification process

The Know Your Customer (KYC) process is a worldwide payment processing and banking industry regulation to ensure people/businesses are actually who they claim to be and fit within the broader scope of Anti-Money Laundering (AML) policies.

These verification processes are managed by our payment partner Adyen, however, access the Adyen verification portal via Venue Manager. The process to complete KYC verification is as follows:

1. Collect required documents Read the section verification requirements and documents checklist below and gather scans or photos of the documents for uploading to the Adyen verification portal.
2. Access Adyen verification portal Log into Venue Manager and navigate to Settings > Integrations > ROLLER Pay and click Launch verification button and the Adyen verification portal will open in a new browser window.
3. Complete and submit verification Follow the on-screen instructions of the portal to submit the information and documentation required. 
4. Monitor status You will receive email notifications as the verification is assessed and each verification generally takes 2 to 5 business days to be processed. If a particular verification fails you will receive an email outlining the cause. It is critical that you immediately return to the Adyen verification portal and rectify as the verification must be completed approved with 30 days of initial submission.

Verification deadline

You are required to successfully complete the verification process before you can receive payouts of any funds processed. Furthermore, if the verification process is not completed within 30 days of the first transaction, transactions for your account will be suspended.

Verification requirements and documents checklist

Identity verification

The identity of all shareholders or ultimate beneficial owners (UBO's) who own ≥25% of the business is required to be verified. If there are no shareholders or UBOs who own ≥25% of the business, submit information of a person with the authority enter into contracts on behalf of the organisation.

The following information is required to be provided for each individual that meets to the conditions outlined above:

• Full name
• Residential address 
• Date of birth
• ID number (table below shows to which countries this applies)
• Email 
• Phone number

Countries that require an ID Number

Country	ID type	Example
United States	Social security number	123-45-6789 or 6789
Brazil	Cadastro de Pessoas Físicas (CPF) number	614.492.110-97
Canada	Social insurance number	123-456-789
Denmark	CPR-nummer	220550-6218
Italy	Codice fiscale	MLLSNT82P65Z404U

Important things to know:

• Name - must exactly match the photo ID uploaded
• Address - a PO Box as your address is not accepted

Company verification

The following information is required:

• Phone number
• Business registration number (table below shows to which registration number is required)
• Trading name
• Legal business name
• Address

Registration number by Country

Country	Registration number	Example
Australia	Australian Business Number (ABN) or Australian Company Number (ACN)	ABN: 51 064 874 531 ACN: 064 874 531
Austria	Firmenbuchnummer	FN123456m
Canada	Social insurance number	123-456-789
Belgium	Company Number/Numéro d'entreprise	1234567890
Brazil	CNPJ	42.318.949/0001-84
Canada	Business Number	123456789
Czech Republic	IČO	123 45 678
Denmark	CVR-nummer	22756214
Finland	Y-TUNNUS	1234567-8
France	SIRET number or SIREN number	SIRET: 542051180-00066 SIREN: 542051180
Germany	Handelsregisternummer	HRB 100484
Ireland	Company Number	123456
Italy	Codice fiscale or CCIAA number	Codice fiscale: 00470400011 CCIAA number: TO0091712
Netherlands	Kamer van Koophandel	(KvK) 34179503
Norway	Organisasjonsnummer	923 609 016
Poland	Numer KRS or Numer identyfikacyjny REGON	Numer KRS: 0000123456 Numer identyfikacyjny REGON: 610188201
Portugal	NIPC	123456789
Spain	Número de Identificación Fiscal (NIF)	A39000013
Sweden	Organisationsnummer	202100-5489
Switzerland	UID/IDE/IDI or CH-number	UID/IDE/IDI: CHE123456789 CH-number: CH-550.0.067.293-5
United Kingdom	Company Number	04366849
United States	Employer Identification Number (EIN)	101002749

 

Bank account verification

The following information is required to verify the business bank account which will receive payouts:

• Owner name
• Iban or Branch code and account number
• Country code
• Currency code

If Adyen is unable to verify a bank account, you may be required to upload a bank statement. Any uploaded document will need to meet the following requirements.

Accepted document types:

• Bank statement
• Screenshot
• Letter

 Document requirements:

• Allowed formats: jpeg, jpg, pdf, png.
• Minimum allowed size: 1 byte for PDF, 10 kB for other formats.
• Maximum allowed size: 10 MB.
• No maximum on the number of pages for PDF.

Important things to know:

• Owner name - must match the "Legal business name" as provided in the Company verification
• Document - If a document upload is required it must contain the following information:
  • Bank logo or bank name in a unique font.
  • Bank account details.
  • Name of the account holder. 

Photo Identification

Each shareholder or UBO as outlined in the Identity verification section is required to submit a photo ID document. The table shows the supported photo ID documents and the data that be provided for that document:

Supported photo IDs

Document	Data
Passport	Data page (picture, MRZ, and details)
ID card (government issued)	Front and back
Driver's license	Front and back

When you upload a photo ID, it must meet the following requirements:

• Non-expired
• Must be in color
• MRZ must be visible (if available).
• Separate file for front and back of the ID document (only when providing an ID card or driver's license).
• Allowed formats: JPEG, JPG, PDF, or PNG
• Minimum allowed size: 1 KB for PDF, 100 KB for other formats
• Maximum allowed size: 4 MB
• Maximum allowed pages for PDF: 2

Refer to this document upload guide below:

Important things to know:

• Passport - ensure the photo of the photo is straight in the scan or photo

KYC process FAQ

• A relative of mine is a UBO, but does not have a passport. Do they need to be included in the verification checks?  Yes. If applying as a business, identity check will need to be completed for each shareholder or Ultimate Beneficial Owner (UBO) with >25% ownership.
• I have not received a status update since submitting my verification. Times can vary on processing verifications, some steps are automated and others are manual checks. It can take between 2 to 4 business days and Adyen are based in Europe. If you have not received a response after 5 business days submit a ticket and our ROLLER Payments team will get in contact.