This article explains the Know Your Customer identity verification process that venues using ROLLER Payments are required to complete in order to process and receive funds.
In this article
Verification process
The Know Your Customer (KYC) process is a worldwide payment processing and banking industry regulation to ensure people/businesses are actually who they claim to be and fit within the broader scope of Anti-Money Laundering (AML) policies.
These verification processes are managed by our payment partner Adyen, however, access the Adyen verification portal via Venue Manager. The process to complete KYC verification is as follows:
- Collect required documents
Read the section verification requirements and documents checklist below and gather scans or photos of the documents for uploading to the Adyen verification portal. - Access Adyen verification portal
Log into Venue Manager and navigate to Settings > Integrations > ROLLER Pay and click Launch verification button and the Adyen verification portal will open in a new browser window. - Complete and submit verification
Follow the on-screen instructions of the portal to submit the information and documentation required. - Monitor status
You will receive email notifications as the verification is assessed and each verification generally takes 2 to 5 business days to be processed.
If a particular verification fails you will receive an email outlining the cause. It is critical that you immediately return to the Adyen verification portal and rectify as the verification must be completed approved with 30 days of initial submission.
Verification deadline
You are required to successfully complete the verification process before you can receive payouts of any funds processed. Furthermore, if the verification process is not completed within 30 days of the first transaction, transactions for your account will be suspended.
Verification requirements and documents checklist
Identity verification
The identity of all shareholders or ultimate beneficial owners (UBO's) who own ≥25% of the business is required to be verified. If there are no shareholders or UBOs who own ≥25% of the business, submit information of a person with the authority enter into contracts on behalf of the organisation.
The following information is required to be provided for each individual that meets to the conditions outlined above:
- Full name
- Residential address
- Date of birth
- ID number (table below shows to which countries this applies)
- Phone number
Countries that require an ID Number
| Country | ID type | Example |
| United States | Social security number | 123-45-6789 or 6789 |
| Brazil | Cadastro de Pessoas Físicas (CPF) number | 614.492.110-97 |
| Canada | Social insurance number | 123-456-789 |
| Denmark | CPR-nummer | 220550-6218 |
| Italy | Codice fiscale | MLLSNT82P65Z404U |
Important things to know:
- Name - must exactly match the photo ID uploaded
- Address - a PO Box as your address is not accepted
Company verification
The following information is required:
- Phone number
- Business registration number (table below shows to which registration number is required)
- Trading name
- Legal business name
- Address
Registration number by Country
| Country | Registration number | Example |
| Australia | Australian Business Number (ABN) or Australian Company Number (ACN) |
ABN: 51 064 874 531 ACN: 064 874 531 |
| Austria | Firmenbuchnummer | FN123456m |
| Canada | Social insurance number | 123-456-789 |
| Belgium | Company Number/Numéro d'entreprise | 1234567890 |
| Brazil | CNPJ | 42.318.949/0001-84 |
| Canada | Business Number | 123456789 |
| Czech Republic | IČO | 123 45 678 |
| Denmark | CVR-nummer | 22756214 |
| Finland | Y-TUNNUS | 1234567-8 |
| France | SIRET number or SIREN number |
SIRET: 542051180-00066 SIREN: 542051180 |
| Germany | Handelsregisternummer | HRB 100484 |
| Ireland | Company Number | 123456 |
| Italy | Codice fiscale or CCIAA number |
Codice fiscale: 00470400011 CCIAA number: TO0091712 |
| Netherlands | Kamer van Koophandel | (KvK) 34179503 |
| Norway | Organisasjonsnummer | 923 609 016 |
| Poland | Numer KRS or Numer identyfikacyjny REGON |
Numer KRS: 0000123456 Numer identyfikacyjny REGON: 610188201 |
| Portugal | NIPC | 123456789 |
| Spain | Número de Identificación Fiscal (NIF) | A39000013 |
| Sweden | Organisationsnummer | 202100-5489 |
| Switzerland | UID/IDE/IDI or CH-number |
UID/IDE/IDI: CHE123456789 CH-number: CH-550.0.067.293-5 |
| United Kingdom | Company Number | 04366849 |
| United States | Employer Identification Number (EIN) | 101002749 |
Bank account verification
The following information is required to verify the business bank account which will receive payouts:
- Owner name
- Iban or Branch code and account number
- Country code
- Currency code
If Adyen is unable to verify a bank account, you may be required to upload a bank statement. Any uploaded document will need to meet the following requirements.
Accepted document types:
- Bank statement
- Screenshot
- Letter
Document requirements:
- Allowed formats: jpeg, jpg, pdf, png.
- Minimum allowed size: 1 byte for PDF, 10 kB for other formats.
- Maximum allowed size: 10 MB.
- No maximum on the number of pages for PDF.
- Document can't be more than 12 months old
Important things to know:
- Owner name - must match the "Legal business name" as provided in the Company verification
- Document - If a document upload is required it must contain the following information:
- Bank logo or bank name in a unique font.
- Bank account details.
- Name of the account holder.
- Can't be more than 12 months old.
Photo Identification
Each shareholder or UBO as outlined in the Identity verification section is required to submit a photo ID document. The table shows the supported photo ID documents and the data that be provided for that document:
Supported photo IDs
| Document | Data |
|---|---|
| Passport | Data page (picture, MRZ, and details) |
| ID card (government issued) |
Front and back |
| Driver's license | Front and back |
When you upload a photo ID, it must meet the following requirements:
- Non-expired
- Must be in color
- MRZ must be visible (if available).
- Separate file for front and back of the ID document (only when providing an ID card or driver's license).
- Allowed formats: JPEG, JPG, PDF, or PNG
- Minimum allowed size: 1 KB for PDF, 100 KB for other formats
- Maximum allowed size: 4 MB
- Maximum allowed pages for PDF: 2
Refer to this document upload guide below:
Important things to know:
- Passport - ensure the photo of the photo is straight in the scan or photo
KYC process FAQ
- A relative of mine is a UBO, but does not have a passport. Do they need to be included in the verification checks?
Yes. If applying as a business, identity check will need to be completed for each shareholder or Ultimate Beneficial Owner (UBO) with >25% ownership. - I have not received a status update since submitting my verification.
Times can vary on processing verifications, some steps are automated and others are manual checks. It can take between 2 to 4 business days and Adyen are based in Europe.
If you have not received a response after 5 business days submit a ticket and our ROLLER Payments team will get in contact.