Regardless of the payment method, each payment goes through the same basic status sequence. This article will explain the typical lifecycle of a transaction using ROLLER Payments online or in venue.
Capture of payment
The first state in a payment lifecycle is when a payment request is Submitted. A guest presents their payment details either in person or online and this information passes to the issuing bank (the guest's bank). This payment request will result in an Authorized or Failed status.
Authorized transactions are settled at midnight CET daily; however for some payment methods this can take between 1 and 7 days after authorization.
Settled means the financial institution has transferred the funds to your ROLLER Payments account.
Once settled, the funds are available to be Paid out to your nominated bank account in line with your confirmed ROLLER Payments payout schedule (ie daily, weekly).
Refunds and disputes
Refunds to the guest can be issued after funds have settled or been paid out.
A chargeback is a transaction that is challenged or disputed by a cardholder or card-issuing bank. The amount of the chargeback (including chargeback fee) is withdrawn from your ROLLER Payments account until the dispute is cleared. If you successfully defend a chargeback (and win!) this results in Chargeback reversed.