Regardless of the payment method, each payment goes through the same basic status sequence. This article will explain the typical lifecycle of a transaction using ROLLER Payment online or instore.
In this article:
Capture of payment
Settlement
Refunds and disputes
Capture of payment
The first state in a payment lifecycle is when a payment request is Submitted. A guest presents their payment details either in person or online and this information passes to the issuing bank (the guest's bank). This payment request will result in an Authorized or Failed status.
Settlement
Authorized transactions will be settled at midnight CET daily however for some payment methods this can take between 1 and 7 days after authorization.
Settled means the financial institution has transferred the funds to your ROLLER Payments account.
Once settled, the funds will be available to be Paid out to your nominated bank account in accordance with your ROLLER Payments contract.
Refunds and disputes
Refunds to the guest can be issued after funds have settled or been paid out.
A chargeback is a transaction that is challenged or disputed by a cardholder or card-issuing bank. The amount of the chargeback (including chargeback fee) is withdrawn from your ROLLER Payment account until the dispute is cleared. If you successfully defend a chargeback (and win!) this results in Chargeback reversed.