ROLLER POS is a point of sale app that you can use to sell your products in person, check in guests who are redeeming their purchases and much more. ROLLER POS syncs with all ROLLER apps to track your bookings and products across your online checkout and all other apps.
In this article:
Getting Started
Hardware
Configure payments
Managing ROLLER POS
Other ROLLER apps to sell tickets and check-in guests in your venue
FAQs
Getting Started
The following are great resources to help you get started using ROLLER POS:
If you're just starting out with ROLLER as your ecommerce and point of sale platform, then you can start with our POS checklist. The checklist guides you through the initial steps for setting up your ROLLER account.
If you already have a ROLLER online checkout and you want to start selling in person, then you need to set up your ROLLER POS devices & configure your POS device settings, choose compatible hardware and peripherals and set up standalone or integrated card terminals.
Hardware
Check the list of ROLLER POS-compatible operating systems and peripheral devices to ensure your devices are supported.
Configure payments
ROLLER will have the following payment types for your POS app:
| Default payment types available in ROLLER POS |
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| Other payment types that will appear as standard buttons on your payment page (if enabled) |
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Integrated card terminals
Integrated payments are those that ROLLER automatically pushes to the card terminal and receives an approval or decline response back to close the sale.
ROLLER offers integrated card terminals through its own payment solution, ROLLER Payments. ROLLER also integrates with a number of third payment providers within different regions. See Currently supported payment providers for a full list.
Non-integrated (Standalone) card terminals
For payment providers that are not currently integrated with ROLLER, you can use a non-integrated payment type.
Non-integrated card payments require you to manually enter the payment amount into the card terminal and process the payment, then confirm in ROLLER that the payment is accepted, in order to close the sale.
Using ROLLER, you can use any credit card/EFTPOS card payment terminal as a non-integrated stand-alone terminal. To use this, you will then need to separately set up your card payment terminal using the directions that came with the terminal. When the time comes to take payment, you can process the payment using the terminal and then select Card button in ROLLER to complete the transaction.
Managing ROLLER POS
After you've set up your ROLLER account, your POS devices and purchased your hardware, you're ready to start selling with ROLLER POS.
To find out more about how to manage your POS, refer to ROLLER Academy POS Basics courses and POS Advanced courses.
Other ROLLER apps to sell tickets and check-in guests in your venue
Self serve kiosk
Your guests can place orders themselves rather than with a staff member by using ROLLER's Self Serve Kiosks (SSK). ROLLER's SSK allows venues to to reduce wait times, put guests in control of their entertainment experience and free up staff to handle other duties.
Guests can use the SSK to purchase session passes, add-ons such as socks or t-shirts and also sign waivers. For more information, refer to our article on configuring your Self Serve Kiosk.
Mobile check-in app
For venues that require a mobile check in solution, your staff can use ROLLER's mobile check-in app to quickly get through long guest queues! Best of all the mobile check-in device fits in the palm of your hand, making it highly mobile. For more information refer to Mobile Check In app explained article.
FAQs
I am not selling tickets in person, only through the online checkouts. Why do I need ROLLER POS?
Your ROLLER POS is where you check in all bookings that have been made regardless of where you sell the tickets.
ROLLER POS app handles guest-facing activities in your venue. Regardless of where the guest has made a booking, when they arrive to redeem their tickets you will use ROLLER POS to look up their booking and check them in. In addition, you can manage the booking from ROLLER POS which includes assigning waivers to tickets, adding additional items to the booking and more.
What do I need apart from the POS device?
The only essentials are a computer or tablet device, POS devices and a product to sell. ROLLER POS works with a variety of hardware peripheral devices, such as a cash drawer, receipt printer, and barcode scanner, but you can process sales without these items.
Why are some (or all) of my products missing from ROLLER POS?
If you don't add your products to a smart menu of a POS template or POS device, then they aren't listed in POS. If you've added the products and they still aren't appearing, then make sure:
- Check you are logged into the correct POS device which has the products added.
- Check the product availability and that products available on the day you are looking.
Do I need to sell the same tickets in POS as I do via the online checkouts?
No. When you add products in your ROLLER Venue Manager, you can decide whether to make them available online, in-store, or both.
Will ROLLER POS run in Portrait Mode?
No. it only runs in Landscape mode.
How do I make tickets available only on ROLLER POS?
You can select individual tickets of a product to sell in ROLLER POS. Adding a product to your online checkout will automatically make visible all available tickets in the checkout
If your product has a ticket that is sold exclusively online and a different ticket that's available for in-store purchases, you can change the availability of your tickets from within the product edit page in your ROLLER Venue Manager.
- In Venue Manager, navigate to Products > find and select the product
- Under Ticket types select the ticket you want to sell only in POS.
- Click Advanced and under Online sales select the checkbox Hide from online sales.
- Click Done and then Save.