1. Help Center
  2. Manage your operations
  3. Hardware

SkyZone POS setup checklist

This article contains a step-by-step guide on preparing your point of sale (POS) station ready for ROLLER. It is your responsibility to organize the actioning of these tasks.

The guide is quite detailed, but we do recommend that they are completed by a IT professional or someone with a good degree of computer knowledge (Hardware/software).

All the steps below will need to be completed before a ROLLER team member can finalize your hardware installation. Failure to complete these steps will result in your hardware install not going ahead as planned and possible delays in your requested go-live date.

Generally, we recommend at least 1 hour of setup time per POS device.

If any steps aren't applicable to your specific setup, skip and continue to the next step.

Step 1 - Connect all your hardware 

This includes:

  • POS/Computer
    • Power cable
  • Receipt printer
    • USB or Ethernet cord connected
    • RJ11 into cash drawer
    • Power cable
  • Keyboard
    • USB connected
  • Mouse
    • USB connected
  • Card terminal
    • Plug USB into the computer (if applicable)
    • Connect card terminal to LAN network via Ethernet cable (if applicable) - Each card terminal requests its own ethernet port with an active internet connection

Please ensure all devices, printers and terminals are also turned on and running prior to ROLLER's hardware install. 

Step 2 - Login as a Windows user with administrator privileges

To double-check that you're logged in to your computer as an administrator: 

  1. Click the Start menu
  2. Click the User icon
  3. Select Change account settings

    Screen_Shot_2020-05-18_at_1.36.09_pm.png

  4. Under Your info you should see your username and it should say Administrator

    Screen_Shot_2020-05-18_at_1.30.29_pm.png
ROLLER Connect Legacy must run on a user with administrator privileges. With ROLLER Connect Windows Service, POS operators do not need a Windows account with administrator privileges to use the services provided by ROLLER Connect.

Step 3 - Make sure you're running Windows 10 or 11 and it's up-to-date 

How to check if you need to do an update:

  1. In the Windows search bar type Check for Updates​ and click the best match.

    Screen_Shot_2020-05-19_at_10.07.43_am.png
  2. Click on the grey Check for Updates​ button and Windows will run a check.
    You need to click this even if it says You’re up to date​ when it first loads.
  3. It will say Updates Available​ if there are updates to be done, and they will happen now. This may take some time.

    Screen_Shot_2020-05-19_at_10.03.47_am.png
  4. Once the updates are completed you will need to restart the computer. This can also take some time.
  5. There may be more updates to do, so repeat steps 1 to 4 until you get the message You’re up to date​ after pressing Check for Updates.

Step 4 - Install TeamViewer

  1. Download TeamViewer
  2. Once downloaded click the file to begin the installation
  3. If you are prompted to Run or Save, select Save
  4. Open the Downloads folder and run the TeamViewer_Setup.exe file
  5. Select Basic installation
  6. Select Personal Use > click Accept > Finish
  7. Once the installation is complete, run the TeamViewer application
  8. On the TeamViewer default screen tick the checkbox to Start TeamViewer with Windows

    Screen_Shot_2020-05-18_at_1.49.24_pm.png

  9. Go to Extras tab and select Options

    Screen_Shot_2020-05-18_at_1.49.43_pm.png

  10. Select the Security tab and set the Password to be a secure password. Repeat this in the Confirm password field and then click OK to save. 

    Screen_Shot_2020-05-18_at_1.50.19_pm.png
  11. Add your TeamViewer ID & password to the shared ROLLER Hardware Install Google Sheet document so ROLLER can access this device in the future to run the test

Step 5 - Download Google Chrome and configure settings 

  • Download Google Chrome by clicking h​ere
  • Make Chrome your default browser
    1. Click the Start menu
    2. Type Default apps

      Screen_Shot_2020-05-18_at_2.00.14_pm.png
    3. At the bottom, under Web browser click your current browser (typically Microsoft Edge).

      Screen_Shot_2020-05-18_at_2.01.01_pm.png
    4. In the Choose an application window, click Google Chrome.

      Screen_Shot_2020-05-18_at_2.01.13_pm.png
  • Turn off Google Chrome pop-up blockers
    1. Copy this link chrome://settings/content/popups & paste into your browser to access Chrome Pop-ups & redirects settings
    2. Un-check Blocked (recommended)

      Screen_Shot_2020-05-18_at_2.09.22_pm.png
  • Remove auto-fill from Chrome
    1. Copy this link chrome://settings/autofill & paste into your browser to access Chrome Auto-fill settings
    2. Disable all auto-fill settings for Passwords, Payment methods, and Addresses and more by clicking into them individually
  • Bookmark the pages below by clicking the links then clicking the star button:

    Screen_Shot_2020-05-18_at_2.19.23_pm.png
  • Set the startup page to open ROLLER POS
    1. Copy this link chrome://settings/onStartup into your browser to access Chrome startup page settings
    2. Select Open a specific page or set of pages
    3. Add this link: 
      mceclip4.png
  • Alter the Default Zoom settings
    1. Copy this link chrome://settings/appearance into your browser to access the Chrome appearance settings
    2. Click on the dropdown box in-line with page zoom and select 80% from the options listed

Step 6 - Configure computer settings

  • Disable USB Selective settings & change sleep settings to never
    1. Click the Start menu and type Edit Power PlanScreen_Shot_2020-05-18_at_2.37.35_pm.png
    2. Select Edit power plan

      Screen_Shot_2020-05-18_at_2.27.09_pm.png
    3. Change all four drop-down options to Never
      Screen_Shot_2020-05-18_at_2.31.03_pm.png
    4. Click Change advanced power settings
    5. Click USB Settings to expand and then click USB selective suspend setting
    6. Disable both On battery and Plugged in and then click Apply and then OK  to save the changed
  • Disable UAC to allow seamless PC start up
    1. Click the Start menu and type UACmceclip1.png
    2. Select Change User Account Control settingsmceclip2.png
    3. Click on the Slider control and drag the bar down to Never notifymceclip3.png
    4. Click OK

 

Step 7 - Uninstall software

  1. Click the Start menu and type Add or remove programs

    Screen_Shot_2020-05-18_at_2.41.33_pm.png

  2. Click the best match for Add or remove programs 

    Screen_Shot_2020-05-18_at_2.41.51_pm.png

  3. Search for the following list of software and click uninstall for each:
    • Microsoft OneDrive
    • HP Client Security Manager
    • HP Client Access Manager
    • HP Support Assistant

Step 8 - Clean up desktop

  1. Delete any unused icons from your desktop
  2. Unpin unused icons from taskbar by right-clicking on the icon and selecting Unpin from taskbar

Step 9 - Download and install ROLLER connect

See a step-by-step guide to download and install ROLLER Connect.

 

Step 10 - Get your card terminals setup

Please click the model of the card terminal you are using with ROLLER & complete the steps in the article:

Step 11 - Download and install printer drivers

Refer to the EPSON Thermal Receipt Printer installation guide for assistance.

Step 12 - Trigger cash drawers to pop automatically (if applicable) 

View the article for instructions on setting up your cash drawer to pop automatically. 

If you're having issues getting your cash drawers to pop, check the troubleshooting guide. 

Step 13 - Install & configure BOCA printers (if applicable)

To install a BOCA printer you simply have to plug it in via USB and it will automatically install.

To see whether your BOCA is installed, in Windows simply navigate to Start > type Devices & Printers > click Devices & Printers

If your BOCA isn't on this list and hasn't automatically installed when plugging it in via USB, try the following steps:
  1. Unplug your BOCA
  2. Run any Windows Updates
  3. Restart your computer 
  4. Plug your BOCA into a different USB port
If it's still not appearing within Devices & Printers contact your BOCA supplier for assistance. 

If your BOCA is installed correctly, you will need to follow the instructions below to configure it ready for ROLLER: 

  •  In Windows simply navigate to Start > Control Panel > Devices & Printers
  • Right-click on your Boca printer and click Printer Properties
  • Click Preferences
  • Change Orientation to Landscape
  • Click Apply > then click OK
  • Click Advanced Tab
  • Click Printing Defaults
  • Change Orientation to Landscape
  • Click Apply > then click OK
  • Click Apply > then click OK (Again)
  • Right-click on your Boca printer (Again) 
  • Copy the name of the Boca printer
  • Open ROLLER POS & login
  • Navigate to More > Settings > Device
  • Scroll down to Print Tickets setting and turn on
  • Scroll down to the bottom of the page & click Save
  • Navigate to More > Settings > Hardware
  • Ensure Use ROLLER Print Service is enabled
  • Turn on Alternate Ticket printer
  • Paste the printer name into the field
  • Click Save
  • Attempt to test by printing a ticket

 

 

Return to top

Articles in this section

See more

Related articles