Ready to grow your business with guest experience insights? This article will take you through everything you need to know about GX Score subscription management.
In this article:
Subscribing to GX Score
GX Score subscription plans
Free GX Score plan
Paid GX Score plans
Changing your GX Score subscription plan
GX Score billing information
GX Score monthly response limits
GX Score subscription FAQ
What if I'd like to stop being charged for my GX Score subscription?
What if I'd like to stop sharing the GX Score surveys?
Subscribing to the GX Score
To subscribe to the GX Score:
- From Venue Manager, go to Guests > GX Scores. Alternatively, go to Settings > GX Score.
- You will be taken to the GX Score feature page. Select Subscribe now for FREE.
After you subscribe, you will land on the GX Score page (Venue Manager > Settings > GX Score) where you can view and choose your GX Score subscription plan, publish your GX Score survey to start collecting feedback, and configure the GX Score settings.
GX Score subscription plans
There are 3 subscription plans for the GX Score: Free, Lite and Pro, and each GX Score plan comes with an allocated number of survey responses per month and specific features.
After the initial 30 days, you can continue using the GX Score at no cost on the Free GX Score plan. If you would like to get the most out of your data, you can always upgrade to a paid plan.
Free GX Score plan
The Free GX Score plan includes up to 50 survey responses a month plus access to the core GX Score features, like:
- Automatic distribution of surveys to your guests via email
- Ability to share surveys by URL or QR code
- Offering incentives (such as discount codes) to guests for responding to surveys
- Daily GX Score updates
- Integration between guest feedback and booking data
Paid GX Score plans
The Lite GX Score plan allows you to collect survey responses from up to 200 guests a month and offers the following extra features:
- Ability to direct fans to public review sites
- Survey data export
- Marking survey responses as actioned
- Adding internal notes against individual survey responses
- Instant notifications for negative responses
The Pro GX Score plan has the same features as the Lite GX Score plan, but it comes with a cap of 500 responses a month.
Changing your GX Score subscription plan
You can change your GX Score plan at any time after subscribing:
- From Venue Manager, go to Settings > GX Score.
- At the top of the page you'll see your current GX Score plan and a progress bar with the number of collected survey responses. Next to that bar, click on View plans.
- Select the GX Score plan you'd like to switch to and click the Subscribe button underneath that plan.
GX Score billing information
Your first 30 days of unlimited access to everything the GX Score has to offer are completely free and you will not be billed for that.
Similarly, the Free GX Score plan comes with no hidden costs, and you will be able to use it completely free of charge for as long as you like.
If you select one of the paid plans, your GX Score subscription cost will be added to your ROLLER invoice. If you upgrade to a paid GX Score plan or go up a GX Score subscription tier halfway through a billing cycle, a one-off pro-rata payment will be added to your ROLLER invoice for that cycle and we’ll simply adjust your ROLLER invoice going forward. If you go down a tier, we’ll apply a credit to your next ROLLER invoice.
There are no variable or transactional charges, only the fixed cost of your monthly subscription.
You can review the GX Score pricing information on the ROLLER website. If you'd like to get further details on the GX Score subscription plans and billing, please get in touch with your account manager or contact support.
GX Score monthly response limits
Each GX Score plan comes with a predetermined number of responses per calendar month. The Free GX Score plan includes 50 responses, the Lite GX Score Plan 200 responses, and the Pro GX Score Plan 500 responses.
When you reach the monthly response limit designated by your GX Score plan, the surveys are no longer sent out to your guests during that month. Similarly, guests accessing your survey by URL or QR code will be directed to get in touch with your business online or via your public phone number to share their feedback. The response limit is reset at the start of each calendar month.
If you are on a Free or Lite GX Score plan and wish to continue collecting survey responses after you've reached your monthly limit, you can always choose to upgrade your subscription. This can be done at any time, and the adjustment will be reflected in your ROLLER invoice via a pro-rata payment.
GX Score subscription FAQ
What if I'd like to stop being charged for my GX Score subscription?
To stop being charged for the GX Score, you can simply move from a paid GX Score subscription (that is, the Lite or Pro GX Score plan) to the Free GX Score plan. See Changing your GX Score subscription plan above.
What if I'd like to stop sharing the GX Score surveys?
If you no longer wish for the GX Score surveys to be shared with guests, simply disable your survey. To do that, navigate to Settings > GX Score in Venue Manager and turn off the automatic and manual share survey toggles. If you change your mind, you can re-activate them at any time.
Now that you know all about the GX Score subscription options, continue on to the Collect your guest feedback article to find out about configuring your survey and making it available to your guests.