Question
- How do I reconcile my ROLLER Payments payouts vs the funds received each day?
- How do I make sure the amount paid out by ROLLER Payments is correct?
- How do I ensure we are paid out the correct amount of funds?
Requirements
- ROLLER Payments
Solution
Review your ROLLER Payments Payout Export report for the period in concern.
- From Venue Manager, go to Reports > All Reports > select the ROLLER Payments Payout Export report
- Set a time frame > select Alert me when complete
- Go to Notifications > select the down arrow to download the report
- Refer to your bank statement to compare the amounts listed in the "Funds Paid Out" column
If the amounts do not add up, review the learn more article below. If you still need assistance please contact support.
Learn more
ROLLER Payments Reports Overview