Question
- I have created a new product, but it is not appearing as a tile at POS.
- I have added a new product to my venue, but I can’t locate it in my POS menu.
- Why is a product missing from my POS menu?
Solution
If the POS device uses a template:
- From Venue Manager, go to Apps > Point of Sale > Templates.
- Select the options menu (3 dots) > Edit.
- Select the relevant menu, then check that the product was added to the template menu
- If the product has not been added, hover over the section header for the section you want to add it to.
- Select the plus icon.
- Search for and select the product.
- Click Done > Save.
- Refresh the POS screen
If the POS device does not use a template:
- From Venue Manager, go to Apps > Point of Sale > Devices.
- Select the options menu (3 dots) > Edit.
- Select the relevant menu, then check that the product was added to the menu.
- If the product has not been added, hover over the section header for the section you want to add it to.
- Select the plus icon.
- Search for and select the product.
- Click Done > Save.
- Refresh the POS screen.
If you have added your product to your POS menu and it’s still not displaying in POS, then this means that it’s not available for sale that day.
In POS, products only show if they are available to purchase. Even if they have been added to a POS menu.
- For session passes, make sure that the product has a current schedule set up.
- For standard passes, make sure that the pass is available for sale.