How do I cancel an invoice that's been emailed to a guest?
To cancel an invoice, follow the steps below.
- From Venue Manager, search for and select the Booking ID or Name.
- From the Activity stream on the right for the guest booking, hover your mouse over Sent invoice, then select the options menu (3 dots).
- Select Cancel invoice.
The invoice will be canceled immediately and your guest will no longer be able to access the invoice or pay the invoice.
If you need to generate a new invoice, it’s always best practice to cancel an outstanding invoice before issuing a new one.