Manage notifications and tasks in the activity center (BETA) – Help Center

We’re making improvements to the Inbox in ROLLER to help you prioritize and organize common tasks in Venue Manager. It's new name is the Activity center and is currently in Beta. Once testing is complete, we'll make it available to all ROLLER venues.

The activity center is a centralized space for managing notifications and tasks from Venue Manager, such as actioning guest form inquiries and responding to guest emails. It allows you to organize, schedule and snooze notifications, and assign tasks to team members to action.

The permission Can access inbox is required to access and view activity center notifications. Administrators and managers have this permission by default.

Types of notifications

In the activity center, you'll find the following notifications.

Guest inquiry form submissions (eg group booking inquiries). For your guest form submissions to go to the activity center, make sure you've set the form you've created to send inquiries to the inbox. Responses will then automatically show up in the activity center.
Guest replies to emails sent from a booking's activity stream.
Guest replies to emails sent from a guest record's activity stream.
Tentative bookings about to be canceled at a time you set (eg 5 hours before cancellation).

As we progress through the beta phase, other notifications and alerts will be included.

View notifications

From Venue Manager, go to Activity center.

You can navigate between To do, Snoozed or Done notifications.
Your to-do notifications are grouped into New, Due and Viewed. A label appears when scheduled tasks are overdue.
Hover over a notification to quickly mark as done, snooze or assign a team member to action. Read on to learn more.
Choose a notification to view the details, then action. Read on to learn more.

Quickly take action on notifications

Hover over a notification to perform these actions.

Mark as done: Moves notifications to Done.
Snooze for later: Temporarily moves notifications to Snooze, resurfacing in To do when you've set to see them again—tomorrow, later this week, this weekend, or next week.
Assign to a team member: Select a team member to manage the notification.

Or, select a notification to review in detail before taking action. Read on to learn more.

View & take action on inquiries

Select an inquiry notification for guest responses to a form. The notification expands to reveal the actions you can take and form responses appear on the right.

From the right panel, you can:

Review a high-level summary of all guest responses to the form's questions.
Quickly create a booking based on the form's responses. Read on to learn how.

Within the expanded inquiry notification, you can:

Select Email guest to email the guest from the booking's activity stream. Any further guest replies will automatically appear in the activity center.
Mark as done, snooze for a later time or assign to a team member to action.

Create a booking from inquiries

Select an inquiry notification and review the guest's form responses on the right.
Select Create booking at the bottom of the right panel to go to a draft booking.
Go to the booking's Documents tab and open the inquiry form responses to use as a reference point.
Select the Availabilities tab on the right and search for and add items to the booking.
Once you've confirmed all booking details, select Save and reserve.

Learn more about creating a booking from Venue Manager.

View & take action on email replies

Select an email message to view the guest reply. From here, you can also:

Select Message history to go to the booking or guest record to view previously sent messages and replies. You can also send a new message.
Mark as done, snooze for a later time or assign to a team member to action.

If it's a reply to a message sent from a booking's activity stream, you can:

View the booking and guest summary details in the right panel.
Select View booking to go to the booking.
Select View guest to go to the guest record.

If it's a reply to a message sent from a guest record, you can:

View the guest record summary details such as memberships in the right panel. There will be no booking associated with the record.
Select View guest to go to the guest record.
Select Create booking to create a booking.

Find specific notifications

Use the search box to find specific notifications in To Do, Snoozed or Done.
After assigning staff members, choose your avatar or a staff member's avatar at the top of the activity center to only view notifications assigned.