Find & manage signed waivers from Venue Manager

You can find linked, signed waivers from the guest's booking in Venue Manager, or search for a signed waiver in the guest wavier holders grid. 

View signed waivers linked to a booking

From the booking in Venue Manager, you can view linked signed waivers for:

• Waivers signed using the links after purchasing products in the checkout. 
• Waivers linked to a guest ticket when redeeming at POS
• Waivers signed from a link in the order confirmation email
• Booking holder email matches

To view linked waivers:

1. From Venue Manager, go to Bookings > All bookings.
2. Search for and select the booking. 
3. Select the Documents tab. 
4. Here, you'll see any waivers linked to the booking. 

Search for a signed waiver

1. From Venue Manager, go to Guests > Waiver holders.
2. Search for the signed waiver by name, or filter by the date the waiver was signed and status (Active, Expired, Deactivated).

From here, you can see information relating to:

• Name of the waiver holder
• Name of the signee
• Date of birth of the waiver holder
• Waiver expiry date

Manage guest waivers

Select the options menu (3 dots) for a specific waiver to:

• View signed waiver (PDF). If the waiver was signed in an alternative language, you'll see the language that they signed it in. 
• Email signed waiver (PDF) to the guest.
• Send new waiver request (if it needs renewal) to the guest.
• Deactivate waiver (if you no longer want it to be valid).

Export all signed waiver holders to a CSV file

1. From Venue Manager, go to Guests > Waiver holders.
2. Select the options menu (3 dots) at the top of the page.
3. Select Export.
4. This automatically triggers a CSV file download of all signed waiver holders to your local device.

Learn how send a waiver request email to new and existing guests.