Coming up this month, we have some exciting new features and enhancements to help you grow your revenue, boost your efficiency, optimize your operations and save time.
Mobile food & beverage ordering
Plan: Available on Premium and Enterprise plans. Learn more
Improve the guest experience, streamline your restaurant operations and increase your food and beverage revenue, with ROLLER’s mobile food & beverage checkout.
Guests can relax and place their orders when they want, using their smartphone, without having to wait in queues to be served. This reduces pressure on staff and saves guests’ time.
What's changed?
ROLLER customers on a Premium or Enterprise subscription plan can now create a food & beverage checkout in Venue Manager, which can be shared via a QR code at your venue. Here's an overview!
- From Venue Manager, create your food & beverage checkout.
- Add stock products to your checkout.
- Configure and customize your checkout options to suit your venue.
- Share the checkout QR code with your guests.
- Guests can then scan the QR code, order food and beverages from your online menu and pay, all from their smartphone!
When guests place their order, the production docket will automatically print to the correct print station. Now, guests can sit back and relax while your kitchen staff prepare their order.
Check out the video below to see the full guest experience.
Learn more
- Prepare for mobile food & beverage ordering
- Create your food & beverage checkout for mobile food & beverage ordering
- From QR code to production areas with mobile food & beverage ordering
- Manage menu availability using operating hours and stock periods
- Suspend stock products at POS
Stock suspensions at POS
Plan: Available on Premium and Enterprise plans. Learn more
It’s not the best experience for guests when they go to purchase a stock product from the mobile food & beverage checkout, only to find it’s not available.
It’s also time consuming and frustrating for operators and staff to have to deal with upset customers or manage purchase modifications and refunds.
You can now suspend stock products from online sales and avoid negative guest experiences.
What's changed?
The stock suspensions enhancement lets you seamlessly manage your mobile food & beverage checkout stock availability from within POS. From your POS menu, simply select the stock products you wish to suspend and confirm the action.
This system safeguards guests from ordering items temporarily out of stock, ensuring smooth operations during high-demand periods.
Check out the video below to see this feature in action.
Learn more
- Suspend stock products at POS
- Create your mobile food & beverage checkout for mobile food & beverage ordering
Production management
Plan: Available on all ROLLER subscription plans. Learn more
Optimize your operations and have complete peace of mind knowing that printed receipts, tickets and production dockets will never be lost using ROLLER’s reliable and robust production management feature.
What's changed?
Production management is a new, cloud-based printer management service that allows venues more control over their devices and settings.
We've also included some great new enhancements now that this feature is available for general access.
Production management is now fully self-serve, making it even easier to set up. You can create your print stations and enable printing at POS all through Venue Manager.
And, for those using mobile food & beverage checkouts, production management just got more convenient and faster to set up.
You no longer need to replace all the printers at your venue with a supported Epson ePOS model.
Only docket printers must be supported Epson ePOS printers and must be connected to production management. Non-supported printers using ROLLER Connect can now co-exist alongside production management printers.
Check out the video below to learn more.
Learn more
- Get started with production management
- Create your print stations for production management
- Configure printers for production management
- Enable printing at POS for production management
HQ schedules
Plan: Available on HQ Pro plans. Learn more
HQ schedules centralizes scheduling for multi-park venues from your HQ account. It allows you to create and manage schedules from your HQ account, publish to a group of venues or all venues, automatically adjusting to each venue's specific opening and closing hours. And if some of your venues have unique scheduling needs, you can still create schedules at the venue level.
HQ schedules streamlines scheduling, saving you time and effort in managing schedules across various locations.
What's changed?
Schedules set the dates and times your products are available for purchase. Previously, for multi-venue parks, product schedules needed to be set individually per park. Now, schedules can be centralized in HQ and adjust according to each park’s operating hours.
- Set operating hours at each managed venue to enable HQ schedules.
- Access Schedules from Venue Manager in your HQ account.
- If you have varying schedule structures across different venues, you can create schedule groups, allowing you to have more than one schedule for a product on the same days.
- Resource management remains at the park level; HQ determines start and end times for sessions, session intervals, ticket availability, and booking limits per party start time.
- Choose between HQ-managed or venue-managed for schedules in the product settings in your HQ account. The default is HQ-managed for new venues.
What if I have existing venue-managed schedules?
- Existing schedules in your managed venues will still be venue-managed, but you can switch them to HQ-managed in product settings to create their HQ-managed schedules.
- Once published, HQ schedules will override the venue-managed schedules.
- We recommend testing with one venue first by assigning it to a group, creating its new HQ schedule, then publishing to the group only.
Check out the video below to see this feature in action, and if you're an existing customer, some tips for migrating current venue-managed schedules to HQ-managed schedules.
Learn more
Waive the pain away
Plan: Available on all plans with the waiver add-on subscription. Learn more
Currently only about 33% of waivers are signed three hours prior to arrival at the venue. We’re hoping to increase that number significantly, starting with these three enhancements.
What's changed?
- In beta: Introducing a new waiver reminder email for party package bookings!
This customizable reminder email makes it super easy for party bookers to get waivers signed before the event with an easy-to-share waiver link, arriving 7 days prior and showing who has signed for quick follow-ups. Learn more - We’ve improved the visibility of the waiver panel in order confirmation emails
Encouraging booking holders to sign waivers and share them with other guests, with a user friendly share waiver link, more prominent design, and clearer instructions. Learn more - We've added a feature for staff to quickly share unique waiver links from the booking in Venue Manager
Any waiver links shared in this way will automatically be linked to the booking. This feature makes it easier to manage and check waivers at entry. Learn more
With these updates, expect faster entries, smoother party starts, more upselling opportunities, and a better experience for all.
Check out the video below to see these enhancements in action.