Create and manage HQ discounts

Create discount codes in HQ and assign them to specific venues or venue tags.

HQ discounts automatically sync to managed venues that have been provided access to the code. Managed venues can’t edit HQ discounts unless HQ permissions allow it.

If you remove a venue from an HQ discount, the discount is automatically archived at that venue.

Create HQ discounts

From HQ Venue Manager:

1. Go to Products > Discount codes > Create discount code.
2. Select the venues or venue tags to link to this discount. 
    
   • Once the discount code is saved, the discount code will automatically sync to the venue or venues selected.
   • Any changes to the discount code will automatically apply to the selected venues.
      

3. Complete the following discount details:

   Discount name	Enter a name for the discount. This is a required field for internal purposes and must be unique.
   Codes	Select how you want to create the discount codes: Manually enter codes, Upload CSV or Issue codes on purchase. Learn more
   Discount type	Select the discount type: Percentage, Fixed amount, Buy and Get or Flat price.
   Products	Select which products the discount applies to: Selected products, All products (excl. gift cards) or Gift cards.

4. If you want to apply the discount to selected products, select one or more products from the products drop-down. For the discount to apply at selected venues, the product must be available in the venue.
   
   You can apply the discount to product types, product codes, products or individual variations. A product code is a code entered when creating an HQ product for a group of related HQ products (typically for reporting purposes).

5. Add a discount code to your checkout URL

   If you want guests to have the discount applied automatically at checkout, you can add the discount code to your checkout URL. To use this feature, add redemption instructions to the discount code. For steps, see Add a discount code to your checkout URL.

6. Select any usage restrictions you want to apply to the discount (eg redemption dates, booking dates, usage limits).

   The usage limits are per venue. For example, if you set the discount to one use per discount code, a guest could use the discount code once at each venue linked to the discount.
7. Select Save.
8. Review the number of venues that will be affected. Only selected venues with the applicable products will be affected.
9. Select Yes, update to push the discount to the selected venues.
10. After you update the discount, it syncs to the selected venues.

The recently created discount appears on the Discount codes page.

Edit HQ discounts

1. From HQ Venue Manager, go to Products > Discount codes.
2. Select the name of the discount you want to edit.
3. Edit any of the discount code settings: discount name, codes, products, venues and usage restrictions.
4. If you want to add or remove a linked venue from a discount, select the Venues field to open a drop-down, then add or remove a venue.
5. If you remove a venue, the discount will be archived at that venue.
6. Select Save.
7. A confirmation dialogue box opens. Check how many linked venues will be affected.
8. Select Yes, update to push the updates to the linked venues.

Notes:

• Any changes made to saved HQ discounts will affect all venues who have been provided access to the discount.
• If you remove venues from saved HQ discounts, the discounts will be archived at those venues.
• HQ discounts are locked at managed venues and labelled with HQ.

Archive HQ discounts

1. From HQ Venue Manager, go to Products > Discount codes.
2. For the discount you want to archive, select the options menu (3 dots), then select Archive.
3. Check the number of linked venues that will be affected.
4. Select Continue to confirm. The discount will be archived at the linked venues.