Manage HQ discounts – Help Center

With HQ discounts, you can create and manage discounts for all venues linked to your HQ account.

HQ Pro feature

Save time and reduce errors with HQ discounts. To unlock this feature with an HQ Pro plan, contact your account manager or the support team.

Create HQ discounts

From HQ Venue Manager:

Discount name	Enter a name for the discount. This is a required field for internal purposes and must be unique.
Codes	Select how you want to create the discount codes: Manually enter codes, Upload CSV or Issue codes on purchase.
Discount type	Select the discount type: Percentage, Fixed amount or 2 for 1.
Products	Select which products the discount applies to: Selected products, All products (excl. gift cards) or Gift cards

If you want to apply the discount to selected products, select one or more products (excluding gift cards) from the products drop-down.

You can apply the discount to product types, master products or individual ticket types or variations.
Select which venues are linked to the discount.

You can link the discount to one venue, multiple venues or a group of venues (venue tags).

Select any usage restrictions you want to apply to the discount (eg redemption dates, booking dates, usage limits).

The usage limits are per venue. For example, if you set the discount to one use per discount code, a guest could use the discount code once at each venue linked to the discount.

Click Save.
A confirmation dialogue box opens. Check how many linked venues will be affected.
Select Yes, update to push the discount to the linked venues.

The Discount codes page appears. The recently created discount appears at the top of the discount codes table.

From HQ Venue Manager, go to Products > Discounts. All discount codes are listed in the discounts table.
Click the name of the discount you want to edit.
Edit any of the discount code settings: discount name, codes, products, venues and usage restrictions.
If you want to add or remove a linked venue, click the venues field to open the venues drop-down, and then add or remove a venue.
If you remove a venue, the discount will be archived at that venue.
Click Save.
A confirmation dialogue box opens. Check how many linked venues will be affected.
Select Yes, update to push the updates to the linked venues.

Note:

- Any changes made to saved HQ discounts will affect all linked venues.
- If you remove linked venues from saved HQ discounts, the discounts will be archived at those venues.
- HQ discounts are locked at linked venues.

From HQ Venue Manager, go to Products > Discounts.
For the discount you want to archive, click the options menu (3 dots), then select Archive.
A confirmation dialogue box opens. Check the number of linked venues that will be affected.
Select Continue to confirm. The discount will be archived at the linked venues.