Question
Why can’t I find a standard pass product for sale in my online checkout?
Solution
Step 1: Check you’ve added the standard pass to your checkout
To sell a standard pass online, you must add it to an online checkout.
- From Venue Manager, go to Apps > Progressive checkouts > Online checkout.
- For the checkout you want, select the options menu (3 dots), then select Edit.
- Go to the Products tab to check the product has been added to the checkout.
- If you're using sections, from the section you want, select Edit.
- If you're using product categories to group your products in checkouts, make sure you've added the product to its category. From Venue Manager, go to Products > Categories to check.
- If you're using tags to group your products in checkouts, make sure you've added the tag to the product in its settings. From Venue Manager, go to All products, then select the product you want to open its settings. Check the correct tag has been added.
Step 2: Check the sales availability in the product's settings
If you’ve added the standard pass to your checkout but still don’t see it, it might not be set up to be accessed on the date selected in the online checkout.
- From Venue Manager, go to Products > All products.
- Search for and select the standard pass product to open its product settings.
- Scroll to Sales availability to verify that the pass can be used on the date selected in the checkout and guests can access the pass for the day. Check each of the following settings.
Step 3: Check that the ticket is not hidden from online sales
From the product's settings, select the ticket type in question, select advanced options, then check that the checkbox Hide from online sales is not ticked.