Manage your discounts – Help Center

Offering discounts can be a powerful marketing strategy to entice guest purchases. This article will show you how to create and manage discount codes.

How it works

You can create discount codes for a dollar value discount, a percentage discount, or a 2 for 1 discount. Guests can enter discount codes online at checkouts or self-serve kiosks and staff can apply then in POS and Venue Manager transactions.

You can create and manage discounts from the Discounts page in Venue Manager.

Create your discounts

From Venue Manager, go to Products > Discount codes > Create discount code.

Alternatively, you can click the + Create a discount code button in the top right of the Discounts codes page.

Discount name

Type in the discount name (used for internal purposes only). This is a required field and it must be unique.

Codes

Specify how the discount code is created:

Manually enter codes

Insert the code and press Enter on the keyboard. Repeat these steps to add more codes.

Click the X button to remove the code

Upload codes

Upload a CSV file with each unique discount code in its own cell. Download our template and replace it with your own codes.

There is a maximum limit of 1000 codes per upload

Issue codes on purchase

Enable automatic creation of discount codes when guests purchase a defined product.

With this option you can also select to use the ticket ID as the discount code. The guest can then use their ticket ID number as the discount code. Their purchase and ticket ID will be attached to their confirmation email.

Discount type

Each discount can be configured as one of the following three types:

Percentage	Enter the percentage discount to be applied (eg 30 for a 30% discount).
Fixed amount	Enter the numeric value discount to be applied.
2 for 1	Enables a "Buy 1 get 1 Free" offer

Marking a discount as an Employee Discount is used for reporting purposes.

Define maximum possible discount ($) is used in conjunction with the discount type. For example the guest can get 25% off their entire booking up to a maximum possible discount amount of $50.

Products

Select the products or gift cards the discount is applicable to.

Selected products	Choose the specific products that the discount will apply to. This excludes gift cards.
All products (excl. gift cards)	The discount will apply to existing products and any new products created in the future.
Gift cards	Select the gift cards the discount will apply to.

Multiple products or ticket types cannot be applied when creating a 2 for 1 discount code. You must create individual codes for each product applicable in your 2 for 1 promotion.

Publish discount

Click Save to publish the discount code

Discount usage restrictions

You can apply usage restrictions to discount codes:

Restrict redemption dates	Restricts the dates a guest can actually apply/redeem the code when purchasing online or via self-serve kiosk. For example, if you set the date range to October and the guest is purchasing a ticket in September for an October ticket, the code is not valid for use. The would need to purchase in October.
Restrict booking dates	Restricts based on the ticket date. For example, if you set a single date the 5th of December even though the product has availability for the entire month of December, the discount can only be applied to tickets dated 5th December. You can select whether the code can be redeemed on a certain dates or a range of x days/weeks/months from the date of purchase. There is also an option to restrict the time frame the discount code can be redeemed. Please note that this will only apply to session passes only.
Redemption locations	Restrict the channels where redemption be applied, namely Venue Manager, POS, Online Checkout or a combination of them.
Usage limits	Limit the number of times the discount can be used: Per code Limits the total number of redemptions of the discount code. This is ideal for situations whereby you want to create urgency (eg first 10 people to use this discount code receive 25% off). There is also the option to create a booking rule and set a number of uses across selected products (quantity purchased counts towards uses) as well as allowing multiple uses of a code in the same booking. Per code per day Is the same as per code but can only be used to limit guests a set amount of times on each valid booking date set by the discount booking date restrictions. Per guest To limit it so that guests aren't using it for every purchase (eg one use per guest.) For each selected product (regardless of the quantity purchased) If a discount is configured for 10 uses over 2 different products such as a General Admission and Child's ticket. If a guest buys 5 General Admission tickets in one transaction, this will count as one single use of the 10. Across selected products (quantity purchased counts towards uses) This means that guests can use the code a set amount of times per product. For example, if a discount has been set so it can only be used 5 times in total for a session product. If they buy 3 session tickets in one transaction, it will count as 3 out of 5 uses

Please note that discount codes cannot be set to expire a set amount of time from code generation.

Favorite for POS list

Discount favorites are available to venues subscribed to Pro plans & above.

Favoriting a discount will display the discount for staff to select in the POS discounts panel allowing staff to quickly select the discount.

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To manage favourites open the discount code and select to Favorite or Unfavorite the discount at the top of the page. If this setting is enabled, the discount will be listed in the POS discounts panel

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Discounts with multiple discount codes cannot be selected as a favorite.

Edit a discount

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To edit a discount:

Go to Products > Discount codes > click the 3 dots on the right-hand side of the discount and select whether you want to Edit, View Uses or Archive your Discount code.
Alternatively, click the discount from the list to open up the discount settings.

Once in the settings of your discount code, you can make the following changes:

Adjust details
- You can rename the discount code, amend what rules apply to the discount such as the percentage, which items the code can apply to, date restrictions, redemption locations and usage limits
Update Codes
- Once a code is set to issue codes on the purchase, this cannot be altered.
- For manual or bulk import codes you can add or remove codes manually, batch upload more codes or issue codes when a product is sold.
- If the discount settings are changed to issue codes upon product purchase, this will only take effect from when you save these changes and cannot backdate old bookings.

Once updated click Save or if you no longer want to make changes click Cancel.

Archive a discount

To archive a discount:

Navigate to Products > Discount codes > click the 3 dots on the right-hand side of the discount and select Archive.
Alternatively, click on the discount from the list, then select Archive on the top right corner of the screen.
A pop up modal will appear prompting you to confirm > click Continue.

To view archived discounts and unarchive them for reuse:

Navigate to Products > Discount codes.
Change the Status list filter value to Archived.
Click on the 3 dots on the right-hand side of the discount and select Unarchive or open the discount then select Unarchive on the top right corner of the screen.