In ROLLER, each of your staff members is assigned a role. Each role has its own level of permissions and access to the different areas in the platform (eg Venue Manager, Bookings, Products, Documents, Settings and Reports).
Understanding role permissions
System role permissions can’t be changed — but you can create custom roles if you’re on the Pro plan or above.
When you create a custom role, you start by selecting a system role to base it on. You can then modify the permissions to suit your needs.
To view or create roles:
Go to Settings > Staff > Roles.
- Select a system role (lock item) to see permissions (you can't edit system roles).
- Select Create a custom role to create a tailored role based on a system role. You can then add or remove permissions for the role.
Use the tables below to compare permissions across system roles and the range of permissions available.
Venue Manager permissions
Listed below are the default permissions by feature and system role for Venue Manager. These can be modified by creating custom roles (Pro plan & above).
| Permission | Administrator | Manager | POS operator | Booking agent | Dashboard |
|---|---|---|---|---|---|
| Can create products | ✅ | ✅ | - | - | - |
| Can edit products | ✅ | ✅ | - | - | - |
|
NEW: Can edit product resources Allow staff to assign and edit linked product resources or party package programs. |
✅ | ✅ | - | - | - |
|
Can view product details View the setup and configuration of all products in Venue Manager — without allowing staff to make changes. |
✅ | ✅ | - | - | - |
|
Can hide (make private) and close off products Set the sales availability for products |
✅ | ✅ | - | ✅ | - |
| Can archive products | ✅ | - | ✅ | - | |
| Can edit schedules | ✅ | ✅ | - | - | - |
|
Can access and send waivers View and send new waiver requests without the ability to modify waivers (eg call center staff) |
✅ | ✅ | - | ✅ | - |
|
Can manage waivers Edit waiver content, view history and modify the waiver's configuration |
✅ | ✅ | - | - | - |
| Can manage online checkouts | ✅ | ✅ | - | - | - |
| Can manage online checkout settings | ✅ | - | - | - | - |
|
Can access activity center Note: You configure which staff roles (system & custom) see different notifications in activity center notification settings, which overrides this staff permission. |
✅ | ✅ | - | - | - |
| Can access dashboard | ✅ | ✅ | - | - | ✅ |
| Can edit email templates | ✅ | ✅ | - | - | - |
| Can access GX Scores | ✅ | ✅ | - | - | - |
|
Can access booking agreements Access and view booking agreements from within Venue Manager |
✅ | ✅ | - | - | - |
| Can manage booking agreements | ✅ | ✅ | - | - | - |
| Can ban guests (in Venue Manager and POS) | ✅ | ✅ | - | - | - |
| Can export guest data | ✅ | ✅ | - | - | - |
| Can access wristbands | ✅ | ✅ | - | - | - |
| Can edit notification settings | ✅ | ✅ | - | - | - |
| Can manage price rules | ✅ | - | - | - | - |
| Can merge and delete guests | ✅ | ✅ | - | - | - |
|
Can manage product categories Create and edit product categories to help organise products for reporting, without needing full product editing access. |
✅ | ✅ | - | - | - |
|
Can manage companies Create, edit and delete companies |
✅ |
✅ |
✅ |
Bookings permissions
Listed below are the default permissions by system role for bookings. These can be modified by creating custom roles (Pro plan & above).
| Permission | Administrator | Manager | POS operator | Booking agent | Dashboard |
|---|---|---|---|---|---|
|
Can view bookings Lets staff view booking details without the ability to export. |
✅ | ✅ | - | ✅ | - |
|
Can export booking data Grants export access separately from viewing permissions, so you can restrict guest booking data downloads while still supporting guests. |
✅ | ✅ | - | ✅ | - |
| Can make bookings | ✅ | ✅ | - | ✅ | - |
| Can edit bookings | ✅ | ✅ | - | ✅ | - |
| Can edit past bookings | ✅ | ✅ | - | - | - |
| Can cancel bookings | ✅ | ✅ | - | ✅ | - |
| Can resend booking emails | ✅ | ✅ | - | ✅ | - |
| Can manage memberships | ✅ | ✅ | - | - | - |
| Can adjust contacts | ✅ | ✅ | - | ✅ | - |
| Can create invoices | ✅ | ✅ | - | ✅ | - |
| Can edit booking product cost | ✅ | ✅ | - | - | - |
| Can refund | ✅ | ✅ | - | - | - |
| Can overbook capacity | ✅ | ✅ | - | - | - |
| Can charge stored payment methods (Beta) | ✅ | ✅ | - | - | - |
POS permissions
Listed below are the default permissions by feature and system role for POS. These can be modified by creating custom roles (Pro plan & above).
| Permission | Administrator | Manager |
POS operator |
Booking agent |
Dashboard |
|---|---|---|---|---|---|
|
POS admin Allows a staff member to act as an administrator in POS. This lets their POS PIN approve actions that need administrator or manager authorization (eg refunds, overrides). |
✅ | ✅ | - | - | - |
| Require strong POS PIN | - | - | - | - | - |
|
Can access POS Can login to POS. |
✅ | ✅ | ✅ | ✅ | - |
|
Can view expected totals when closing till session |
✅ | ✅ | ✅ | ✅ | ✅ |
| Can access POS till | ✅ | ✅ | - |
✅ |
- |
| Can reconcile till without completing outstanding items | ✅ | ✅ | ✅ | ✅ | - |
|
Can cash in/out POS till Can add or remove cash from till. |
✅ | ✅ | - | ✅ | - |
|
Can open till Can open till outside of a transaction. |
✅ | ✅ | - |
- |
- |
| Can remove item(s) from booking | ✅ | ✅ | ✅ | - |
- |
| Can edit reconciled till session | ✅ | - | - | - | - |
|
Can adjust POS settings (device & hardware) Adjust Device and Hardware settings in POS settings. |
✅ | ✅ | - | ✅ | - |
|
Can issue refunds Issue refund to guest in POS. |
✅ | ✅ | - | ✅ | - |
|
Can sell open products May sell open products in POS. |
✅ | ✅ | - | - | - |
| Can create unpaid POS bookings | ✅ | ✅ | - | - | - |
|
Can suspend stock items in POS Can use the POS to suspend stock items from sale. |
✅ | ✅ | - | - | - |
|
Can approve discount codes in POS Authorize discount codes that require manager PIN |
✅ | ✅ | - | - | - |
Venue settings permissions
Listed below are the default permissions by feature and system role for venue settings. These can be modified by creating custom roles (Pro plan & above).
| Permission | Administrator | Manager | POS operator | Booking agent | Dashboard |
|---|---|---|---|---|---|
| Can access account details | ✅ | - | - | - | - |
|
Can edit tax settings Add & edit venue tax rates (not fees) & override product-level tax (product config stays locked down) |
✅ | - | - | - | - |
|
Can edit fee settings Add & edit venue fee settings |
✅ | - | - | - | - |
| Can access site content | ✅ | - | - | - | - |
| Can access payment settings | ✅ | - | - | - | - |
| Can access POS device settings | ✅ | ✅ | - | - | - |
|
Can view discounts View discount codes without edit rights. |
✅ | ✅ | - | - | - |
|
Can access discount code settings Controls the ability to create, edit or archive discounts. |
✅ | ✅ | - | - | - |
| Can access segment settings | ✅ | ✅ | - | - | - |
| Can access staff settings | ✅ | - | - | - | - |
|
Can assign managed venue custom roles (HQ only) Assign all roles, even custom roles created by the managed venue. Keep this permission disabled if you only want staff to assign HQ-managed roles when creating custom staff roles |
✅ | - | - | - | - |
| Can access support services | ✅ | ✅ | - | - | - |
|
Can access external services settings Access integrations settings |
✅ | - | - | - | - |
|
Can view form submissions View guest form submissions |
|||||
|
Can manage forms Create, edit & delete form submissions |
✅ | ✅ | - | - | - |
| Can define product email attachments Reach out to your CSM or the support team if interested in enabling this feature |
✅ | ✅ | - | - | - |
| Can access resources | ✅ | ✅ | - | - | - |
|
Can block capacity Give staff the ability to block capacity when needed, without exposing resource settings. |
✅ | ✅ | - | - | - |
| Can access GX Score settings | ✅ | - | - | - | - |
Reporting permissions
Listed below are the default permissions by feature and system role for reporting. These can be modified by creating custom roles (Pro plan & above).
| Permission | Administrator | Manager | POS operator | Booking agent | Dashboard |
| Can manage reporting categories | ✅ | ✅ | - | - | - |
| Can manage scheduled reports | ✅ | - | - | - | - |
| Can access Accounting reports | ✅ | ✅ | - | - | - |
| Can access Guest reports | ✅ | ✅ | - | - | - |
| Can access Operations reports | ✅ | ✅ | - | - | - |
| Can access Sales reports | ✅ | ✅ | - | - | - |
| Can access Summary reports | ✅ | ✅ | - | - | - |
| Can access Transactions reports | ✅ | ✅ | - | - | - |
| Can access Analytics | ✅ | ✅ | - | - | - |