Create staff members – Help Center

Staff accounts provide employees at your venue with access to ROLLER. This article shows you how to create a staff member account.

Create a staff account

The permission Can access staff settings is required to create staff accounts. This is enabled by default for an Administrator role. When creating staff accounts, you are unable to assign roles with greater permissions than your own.

From Venue Manager, go to Settings > Staff
Click Add a staff member or Create staff member
Complete the following fields [* required fields]:

Name*	First name (given name) and last name (surname) of the staff member
Email*	Email address of the staff member which must be unique
Role*	Assign a staff role. The role determines their permissions within ROLLER. The default roles are Administrator, Manager, Booking Agent, POS Operator and Dashboard - each with its own set of default permissions. If you're on a Pro plan and above, you can also implement your own customized staff roles.
Display name	Nickname used in ROLLER applications
POS PIN	A unique numeric code to enable a staff member to quickly login to the ROLLER Point of Sale. This code is autogenerated but can be modified.

Once complete, click Save and send invite.
The staff member will now be added to your ROLLER account.

Invite existing users

Email addresses must be unique in ROLLER. No two staff member accounts (even in unrelated venues) can use the same email address. If a staff record with the same email address exists, a pop up will appear asking if you want to give the existing staff member access to your venue.

Click Confirm to grant access to your venue. The staff member uses their existing credentials to sign in.

Invite and activate staff accounts

Email invite

ROLLER emails the staff member a welcome email with the subject line "Invitation from [YourVenueName]".

The staff member must click Activate account in the email to proceed to the account activation screen.

Account activation screen

As a staff member:

Enter a contact number and set a new password.
Once finished, click Activate account. You're taken to the sign in screen where you can use your email and password to access ROLLER apps.

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HQ multi-location staff access

If you operate multiple ROLLER accounts, you can configure a staff member's access to different accounts. For information on setting up HQ staff access, see Managing HQ staff and roles