Create staff members – Help Center

Staff accounts provide staff at your venue with access to ROLLER. This article shows you how to create a staff member account.

The permission Can access staff settings is required to create staff accounts. This is enabled by default for an Administrator role. When creating staff accounts, you are unable to assign roles with greater permissions than your own.

Create a staff account

From Venue Manager, go to Settings > Staff > Add a staff member
Complete the following fields [* required fields]:

Name*	First name and last name of the staff member
Email*	Email address of the staff member which must be unique.
Role*	Assign a staff role. The role assigned determines which areas of ROLLER they have access to. System roles are Administrator, Manager, Booking Agent, POS Operator and Dashboard, each with its own set of default permissions that you can't modify. If you're on a Pro plan and above, you can create custom staff roles with their own set of permissions.
Display name	Nickname used in ROLLER applications
POS PIN	A unique numeric code for a staff member to quickly log in to POS. This code is autogenerated but can be modified.

Once complete, click Save and send invite.
ROLLER sends an invite to the staff member's email address asking them to activate their account.

A note about email addresses

Email addresses must be unique in ROLLER. No two staff member accounts (even in unrelated venues) can use the same email address. If a staff record with the same email address exists, a pop up appears asking if you want to give the existing staff member access to your venue. Select Confirm to grant access to your venue. The staff member can use their existing credentials to log in.

Email invite and account activation

ROLLER emails the staff member a welcome email with the subject line "Invitation from [Your Venue Name]". The staff member must select Activate account in the email to activate their account. They'll be taken to the account activation screen. From here, they'll be asked to:

Enter a contact number and set a new password.
Select Activate account, which takes them to the login page.
Enter their email and password they set to access ROLLER.

Screen_Shot_2021-08-09_at_9.12.58_am.png

Edit or remove a staff account

Refer to the guide Edit and delete staff member accounts

Reset a password or POS pin

Refer to the guide Change staff passwords and POS PINs

HQ multi-location staff access

If you operate multiple ROLLER accounts, you can configure a staff member's access to different accounts. For information on setting up HQ staff access, see Managing HQ staff and roles