This guide shows you how to change staff passwords and POS PINs.
What's the difference between a staff password and POS PIN?
The password is used to log in to your ROLLER account and access the areas of ROLLER that you have permission to access.
The POS PIN is a numeric access code assigned to a staff account. You can use it to quickly unlock and access an active ROLLER POS device. If a staff account has administrator or manager privileges, they can use their POS PIN as a Manager Code to authorize refunds, custom discounts, and more in ROLLER POS.
Reset a staff password
To change a staff password, you must send them a reset password link via email.
- From Venue Manager, go to Settings > Staff. A list of all staff accounts appears.
- Select the options menu (3 dots) for the staff account you want to edit.
- Select Edit.
- Scroll down to Security.
- Under Password, click send reset link.
An email is sent to the staff member inviting them to reset their password.
Change a POS PIN
For security purposes, we recommend changing staff POS PINs regularly and informing staff not to share their individual PINs.
- From Venue Manager, go to Settings > Staff > All staff. A list of all staff accounts appear.
- Select the options menu (3 dots) for the staff account you want to edit.
- Select Set POS PIN. A pop up modal appears.
- Enter a new POS PIN or leave empty to remove an existing POS PIN.
- Once finished, select Set POS PIN.
When a POS PIN is updated, the staff member receives an email confirming their new POS PIN.