Email receipts to guests from POS

This article shows you how to email receipts to guests from POS.

Emailing receipts from POS helps you save on paper and capture valuable contact information from guests who purchase in venue. You'll then be able to email these guests promotions to encourage a return visit and if the GX Score is enabled, surveys will be sent to them for feedback. 

Allow receipts to be emailed to guests

You can enable this feature in your venue's global POS settings:

1. From Venue Manager, go to > Apps > POS > Settings.
2. Under receipt settings, select Receipts can be emailed from POS.

Email receipts from the booking complete page

Simply process the guest's purchase in POS, then email the receipt to the guest directly from POS: 

1. From the Booking complete page in POS, select Email a receipt.
2. Enter the guest's email address or select from suggested emails.
3. Select Email receipt.
4. ROLLER automatically emails your guest a receipt.

Email receipts from the guest bookings page

1. From POS, search for and select the booking.
2. Select Email receipts from the options menu (three dots) at the bottom of the booking page. 
3. Enter the guest's email address, or select from suggested emails. 
4. Click Email receipt.
5. ROLLER automatically emails your guest a receipt.

Tips when entering guest email addresses 

• Suggested guest emails can be booking or waiver holder emails.
• The booking holder email always appears first in the suggested email list.
• If guest details are being entered for the first time, you can also add their name and phone number to complete the guest record.
• Once the guest's details are entered, they become the booking holder.