1. Help Center
  2. Product Configuration
  3. Features

Creating Locations

Roller Support
  • Updated

This article outlines how Locations can be created and used to manager your physical venue capacities. 

In this article, learn how to:

Locations are used to manage the capacity of physical venue spaces. Once set up, Products can then be linked to Locations, so you know where customers will be allocated to, and to also ensure you never overbook.
A Location can be configured to hold multiple bookings at once (e.g. shared trampoline area) or a just a single booking at once (e.g. Party or VIP room).

Planning your Location setup

Before creating Locations, you should think of the venue and it's different areas/capacities. You should have a Location for the entire venue and each room or section you need to manage capacity of.

locations-Mv8.png

If you have products that have their own capacities but not a designated physical area, but will also count towards the numbers of the whole venue, you should also create a Location for it. For example, you might have a class that runs in the entire venue but it's not for 500 people but a smaller amount of 25.

Creating Locations 

  1. Hover over Settings and select Locations

  2. If you have no Locations yet, it will prompt you to add one, or you can click 'Create a Location' in the top right
    add_location-pZ4.png

  3. Give the Location a name, assign how many guests it can hold and select if the Location is for multiple or single bookings

  4. Click Save changes 

If the product has to pull from two different locations, ensure to create two separate locations by pressing the Create New Location button again, do not create a sub-location  

Creating sub Locations

sublocations-9NQ.png

You can also group locations together and assign a product to the location group.  Any bookings will be allocated to the first available location within that group. For example, if you have three party rooms, you would create a party room group and assign your party products to that group. Then any party bookings will automatically be allocated to the first available location in that group.

  1. Click Create a Location and name the Location Group as the category, e.g. Party Rooms, Function Spaces, or VIP Rooms

  2. Click the add button (+) on the location you just created. This will create a sub-location

  3. Add the sub-location name, the capacity and ensure the location is set to single booking

  4. Repeat step 2 and 3 for all sub-locations

  5. Click Save
If you click the more button in the top right, you can Expand All or Collapse All sub locations

Articles in this section