Creating and managing products in ROLLER is essential for optimizing your venue’s operations and driving sales. Effectively setting up session passes and memberships in ROLLER ensures an efficient, user-friendly booking experience, accurate tracking, and optimized revenue. Product settings in ROLLER allow you to control everything from availability and pricing to resource allocation. Follow this guide to effectively create and manage your products for both online and in-venue sales.
Choose your product type
- From Venue Manager, go to Products > Create Product.
- Select the product type from the available options.
- Start customizing the product's settings to suite your guest preferences and operational needs. Read on for more details.
What to expect
Each product type in ROLLER provides a variety of options you can customize to your specific product offerings, guest preferences and your venue needs.
- The settings you choose affect how the product appears to guests, improving its appeal and likelihood of purchase online.
- For most products, you can include any product type as upsell items at checkout to boost revenue, excluding party packages.
- While many product types share common settings for simplicity, some have unique requirements.
- You'll need to set some essential options like product tickets, variations, and session durations before saving.
Content
Add the content such as product name, descriptions, product images and tags.
| Setting | Description |
|---|---|
| Name | Provide the product name (required) as it will appear to guests online. |
| Description | Add a brief description (up to 150 characters) that guests will see online. |
| Detailed description | Optionally, provide a full description that guests can view via a "Learn More" link during checkout. |
| Image | Upload a product image (JPG or PNG, recommended size 640 x 390 pixels, 5:3 aspect ratio). |
| Tags | Use tags to categorize and group products for easier inclusion in checkouts and POS. You can create new tags or select existing ones from a drop-down menu. |
| Party name (party packages only) |
Collect a party name (eg Kim's 10th Birthday) without needing to create a custom form. This name helps your staff manage the event and personalize the experience. |
Product details
Next, configure key details like duration, resources, tickets, and variations. The available options depend on the type of product you're creating.
| Setting | Description |
|---|---|
| Session duration (session passes, party packages and recurring passes) |
Set the time limit for a session's activities. This duration can’t be changed after saving, but you can duplicate the product and modify the duration in the duplicate. |
| Resources (session passes, party packages and recurring passes) |
Select resources or resource groups to manage booking capacities and prevent overbooking. Assign a resource to each ticket to effectively manage capacity and create schedules for ticket availability (days and times). |
| Variations | Provide different options within a product, such as ticket types, sizes or stock items. Some products require at least one variation to be created before saving. |
Sales availability
Set when initial sales can begin for the product. You can also set a sales cut-off time for online purchases.
Additional options
Customize further based on the product type being created or modified. Only relevant options appear for the product type you're creating or updating.
| Setting | Description |
|---|---|
| Add-ons | Add upsell items during checkout. Not visible in Venue Manager or POS; must add individually. |
| Alternate address | Provide a different location for activities away from the main venue. |
| Booking reminder email (Pro plan and above) | Set up automated emails with booking details and waiver links. Waivers are linked automatically. |
| Confirmation required | Mark bookings as unconfirmed until manually confirmed by staff. |
| Deposit | Allow partial payment as a fixed amount or percentage for the product. Items such as add-ons linked to the product are not included in the calculation of the deposit. |
| Forms | Attach custom forms for details like dietary restrictions. |
| Instructions | Provide specific instructions post-purchase in checkout and emails. |
| Minimum requirement (session pass only) | Set a minimum number of tickets guests must buy to purchase the product. |
| Not for individual sale | Product available only as part of a package. |
| Reporting category | Assign products to reporting categories based on GL codes. |
| Hide session duration | Hide session end time and duration for package products in checkouts, emails, and tickets. |
| Tax override | Set a different tax rate for the product. Useful for tax-exempt items like gift cards. |
| Terms & conditions | Add specific terms for this product. Displayed after venue's terms in online checkouts. |
| Ticket holder captured | Collect names of ticket holders during checkout. |
| Upgradable | Allow the product to be upgraded to a membership. |
| Waiver | Link a waiver guests must sign. Prompted post-checkout and linked to booking. |
| Waiver reminder (party packages only) |
Send a reminder email for party guests to sign waivers. Requires Waiver option to be enabled. |
| Allocate wristbands (session passes) |
Automate wristband allocation based on session end times. |
| Guest can cancel (appears for recurring memberships only) |
Allow guests to cancel memberships online. Check local laws for requirements. |
| Guest can upgrade (appears for recurring memberships only) | Enable online membership upgrades to a higher value. |
| Send renewal email (appears for recurring memberships only) | Send renewal reminder emails once a recurring membership expires or is canceled. |
| Booking agreement (Premium plan and above for recurring memberships) |
Require a booking agreement for recurring memberships. Enable waivers if needed. |
Save your settings
Check that your settings are correct. Some product settings can't be changed once saved (eg session duration for session pass and party package products).
When you're happy with what you've done, select Save.
For session passes, party packages and recurring passes, select Save and go to schedules. Schedules control the days and times tickets are available for purchase.
Find and update a product in Venue Manager
For all products except stock products
- From Venue Manager, go to Products > All products.
- Search for the product you want, or use the filters at the top of the page to refine the products list (read on to learn more).
- Select the product to open its settings.
- Make any updates, then select Save.
For stock products and modifiers
- From Venue Manager, go to Products > Stock.
- Search for the product you want.
- Select the product to open its settings.
- Make any updates, then select Save.
Filter the all products page
From the top of the all products and all stock pages, you can filter the product list by product type, and active or archived, to help you find the product you're looking from.
- From Venue Manager, go to Products > All products.
- From the Product type filter, select the product type you want.
- From the Status filter, select from Active or Archived products.
Product options
From the All products page, you can use the options menu (3 dots) for each product to complete the following actions.
| Action | Result |
|---|---|
| Edit | Opens the product's settings for editing. Remember to save your changes after making updates. You can also select a product on the All products page to open its product settings. |
| Duplicate | Creates a copy of the product, useful for making minor adjustments. Changes can be made to all settings before saving the duplicated product. |
| Export bookings | Generates a CSV file containing the product's bookings for export. |
| Hide (make private) | Select to hide the product from online sales. This setting overrides the hide from online sales ticket-level configurations. |
| Archive | Select to archive the product. Archived products can still be viewed by selecting "Archive" from the Status filter at the top of the page. Note that archived products won't appear in standard reports filtered by products but will show up when no products are selected from the report filters. Learn more about archiving products |
Add your products to checkouts and POS menus
Once you've configured your products, and created schedules for time-restricted products, you need to add them to your checkouts and/or POS menus:
Learn how to add products to:
FAQs
How can I find a product in Venue Manager after setting it up?
For all products except stock products, go to Products > All products. For stock products, go to Products > Stock. You can search for the product or use filters to refine page results.
How can I see a list of all active products I've created?
Go to Products > All products. From the Status filter at the top of the page, select Active.
How can I add modifiers to my food and beverage items?
Modifiers allow you to apply customizable options to stock product items, so your guests can modify their orders, either at POS or in the food and beverage checkout. For example, choosing what type of milk to have in their coffee or adding extra toppings to their burgers. To create a modifier, from Venue Manager, go to Products > Stock > Modifiers.
Why can't I edit a product duration?
Once you save a session pass, party package or recurring pass, you can't edit its duration. However, you can duplicate the product and then change its duration before saving.
Go to Products > All products, then search for the product. Select the options menu (3 dots) for the product, then select Duplicate. Edit its updated settings, then select Save.
Can I still view archived products?
Yes, you can view archived products by selecting "Archived" from the Status filter.
Why aren't my archived products showing up in standard ROLLER reports?
Archived products won't appear in standard reports filtered by specific products. When filtering by products in standard ROLLER reports, they only show active products. However, if you clear all product selected in the report filters, you see data for any archived products. Learn more
Do I need to configure every option for each product?
No, it's not necessary to configure every option for each product. Some options may be different depending on the product type, and you can choose to customize as needed.
Why won't my product save?
There are some settings that must be configured prior to saving. These include durations for session passes, party packages and recurring passes, and at least one product variation for other product types such as standard passes and stock.