Here you'll find information about the emails that are sent to your guests from ROLLER.
View guest email templates
The emails listed below are editable in Venue Manager on a Pro plan and above.
To view email templates, from Venue Manager, go to Settings > Design > Email templates.
Order confirmation
The email confirmation to the guest comprises of the following:
- Logo of the venue
- Booking ID & booking name
- QR code
- Date of booking
- Venue name
- Product details - this is set in the product configuration
- Order/booking items
- Time
- Payment information - subtotal, delivery, fees, tax and total
- Waiver link - if the product is attached to waiver
- Venue name & details
- Link to ticket PDF and if activated, the receipt
Gift card received
This is sent to the gift card recipient (the purchaser can set their email address as the recipient) and comprises of the following:
- Logo of the venue
- Gift card ID
- Recipient name and Purchaser name
- Value and expiry
- QR code and link to gift card
- Personalised message if set by purchaser
- Venue name & details
Venue Manager payment receipt
This is sent to the guest and includes:
- The guest's name
- Thank you text including booking payment amount and booking ID
- Venue information
- Link to invoice PDF/Receipt
Waiver complete
Once a guest has signed a waiver, they will receive a confirmation. This includes
- The logo
- The waiver holder's name
- A thank you message
- Venue name & details
- Link to a copy of the digital waiver they have signed as a PDF
Waiver expiry reminder
Two weeks prior to the expiry date of the waiver, an email is automatically sent to the waiver holder to remind them to renew. This includes:
- The logo
- The waiver holder's name
- A button linked to the waiver page
- Venue name and details
Invoice email
With bookings made from VM, staff can send invoice emails to guests
- The logo
- The booking first name
- Item information
- Total booking cost
- The amount required (can be full amount or deposit)
- Payment methods and instructions
- Payment due date
- Link to download PDF
- Venue details: address and contact details
Membership details
This is sent to the membership purchasers containing membership details and comprises of the following:
- Logo of the venue
- Booking ID & booking name
- QR code
- Membership details and description - this is set in the product configuration
- Product instructions
- Terms of entry
- Venue name & details
- Link to ticket PDF and if activated, the receipt
Membership 1st failed payment email
This is sent to the membership holder after 1st failed payment on recurring payment membership. 1 day after a failed payment, ROLLER automatically retries to charge the guest's card. If the first retry fails, this email will be sent to the guest. This email comprises of the following:
- Logo of the venue
- Booking ID & booking name
- QR code
- Last 4 digit of card used to pay for the membership
- Membership product name
- The next retry time and instruction to change the payment details
- Venue name & details
Membership suspension email
This is sent to the membership holder after 2nd failed recurring payment notifying that their recurring membership has been suspended. Following the first failed recurring payment, ROLLER automatically tries to charge the guest's card again after 2 days. If the second retry fails, the membership suspension email will be sent to the guest. This email comprises of the following:
- Logo of the venue
- Booking ID & booking name
- QR code
- Last 4 digit of card used to pay for the membership
- Membership product name
- Instruction to change the payment details
- Venue name & details
Membership 3rd failed payment email
This is sent to the membership holder after 3rd, 4th and 5th failed payment on recurring payment membership. This email comprises of the following:
- Logo of the venue
- Booking ID & booking name
- QR code
- Last 4 digit of card used to pay for the membership
- Membership product name
- The next retry time and instruction to change the payment details
- Venue name & details
Membership successful payment
This is sent to the membership holder to notify that their membership has been re-activated after successful payment if a payment was missed in the past with 3 unsuccessful retries which result in membership suspension. This email comprises of the following:
- Logo of the venue
- Booking ID & booking name
- QR code
- Last 4 digit of card used to pay for the membership
- Membership product name
- Payment details
- Venue name & details