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Integrating your Smartpay EFTPOS terminal

Shae Killey
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This guide outlines how to integrate your Smartpay EFTPOS terminals with ROLLER POS.

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Activate your Smartpay EFTPOS terminal through Smartpay support 

Once you've received your Smartpay terminal turn it on and connect it to the same network as the POS Device. This getting started guide will walk you through how to do this.

Call Smartpay support (1800 433 876) and get them to setup each device with a static IP & ensure Smart Link is downloaded and enabled.

Download & Install ROLLER Connect

Read this article for instructions on how to download and install ROLLER Connect 

If you already have ROLLER Connect installed please continue to finding the IP address & testing the connection between Smartpay EFTPOS terminals & your POS device

Find the IP address & test connection between Smartpay EFTPOS terminals & your POS device

Establish what the Smartpay device's IP address is:

  1. To do so Terminal Setup or Menu > Quick Access > Print Configuration.
  2. If you need passwords to gain access try 746723 or 833767. If these don't work you will need to contact Smartpay support. 
  3. Open Command prompt. 
  4. Type ping and input IP address then press enter - e.g. Ping 192.168.1.10
  5. If you receive you can see the that the packets are received then this means the POS device & Smartpay device are connected to the same network.

If this failed or there was a connection error then try the following steps:

  • Double-check Smartpay terminal & POS device are connected to the same network
  • Repeat step #1 above and double-check you have the correct IP address
  • Power cycle POS device & Smartpay terminal 

Ping IP address again (steps #3 to #5 above) & if there's still a connection issue please contact your venue's IT/technical support representative.

Edit ROLLER Connect file  

  1. Right-click the ROLLER Connect Icon in the Hidden Icons Menu on the taskbar and click Edit Settings.
  2. Enter the details under the SmartPay terminal heading in the config file that appears.
  3. Double-click the icon on the desktop to restart the ROLLER Connect service.
  4. Test card purchase in ROLLER to confirm everything is working as expected.

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