ROLLER subscription invoices are emailed to the billing contact and account owner at intervals based on your order form. This can be monthly, quarterly or annually.
Subscription invoices
Below is an example of ROLLER’s Pro subscription invoice:
The example above shows a customer who is on a Pro monthly subscription with waivers and additional devices as add-ons. The invoice date is the date the invoice is sent to you. The invoice date aligns with the commencement date on your order form.
Additionally, the following information is reflected on each invoice:
- Invoice Status: whether the invoice is Payment Due, Not Paid or Paid.
- Billing Period: we bill you for your subscription in advance. The billing period reflects the period the invoice relates to.
- Next Billing Date: when you will receive your next invoice.
- Venue Name: displays the venue name the invoice relates to, which is particularly important if you have multiple locations using ROLLER.
- Payment Terms: Due upon receipt, Net 7, Net 30 depending on your contracted terms.
- Billed to: contracted entity’s name, Tax ID and address.
- Sales Tax: This is applied in accordance with local laws and regulations. Sales tax for U.S. based venues are dependent on your address and zip code. GST and VAT are charged for Australia or the U.K. based venues. Sales tax is not applicable in other jurisdictions. See here for more information on sales tax.
Prorated invoices
If you change your plan mid-contract, you will be issued a prorated invoice and will look something like this:
The purpose of a prorated invoice is to ensure that your next invoice aligns with the correct billing cycle. The billing period on the invoice indicates the subscription period for which the prorated charge is applied.
Transaction invoices
As part of your subscription, you may also incur a third-party processing fees on a monthly basis, aligning with the commencement date on your order form.
This third-party processing fee is a percentage of all the transactions processed through a third-party payment provider (not ROLLER Payments) during the previous month. For example, a transaction fee invoice issued on 1 March 2026 covers all transactions processed through the ROLLER platform for the month of February 2026.
The transaction invoice will look something like this:
ROLLER Payments platform fees
Refer to the guide ROLLER Payments reporting overview to learn how to access your Monthly fee invoice and tax statement, which includes a breakdown of your platform fees paid for the month (ROLLER Payments fees and Network fees), and sales tax.
In addition, you’ll find information about other ROLLER Payments reports you can use to help reconcile payments and chargeback fees.
If you have any questions about your invoices, please contact our support team.