ROLLER's Self-Serve Kiosk (SSK) solution enables guests to self-initiate and complete purchases without interacting with staff.
This helps reduce wait times, improves staff productivity, simplifies the guest experience in your venue and often increases guest average spend.
This guide outlines how to configure SSK devices in Venue Manager to sell standard or session passes.
Devices & templates
SSK device templates are available on a Pro plan, and there is a maximum number of sales devices that you can create based on your plan. To upgrade, contact your account manager or the support team.
Learn moreOverview
Each physical device used as a self-serve kiosk requires its own SSK device profile that you create in Venue Manager.
Hardware requirements for your SSK are available in the guide Minimum Hardware Requirements.
There are three options for creating SSK devices:
|
New device using a template |
This creates an SSK device with all the settings from an existing SSK template and links the SSK device to the template. Updating the template affects all linked devices. Use this option if you have multiple SSK devices to manage. |
|
New device |
This allows you to configure your standalone SSK devices individually. You can apply a standalone SSK device to a template at a later date or create a template from a standalone SSK device. NOTE: The steps to create a standalone SSK device or SSK template are the same. |
|
New template |
This allows you to create a new SSK template. NOTE: The steps to create a standard SSK device or SSK template are the same. |
Create a new device or template
The steps to create a standard SSK device or SSK template are the same.
- From Venue Manager, go to Apps > Self Serve Kiosk > Devices
- Click Create a device.
- Select your device type:
- New device using a template > select your template
- New device
- New template
Device configuration
From the device configuration tab, adjust how your SSK device operates:
| Device name | Name your SKK device or template. The name is displayed on booking receipts and in reports. |
| Test mode | This setting disables payments and the device timeout to help conduct tests on your SSK device. |
| Form factor | Adjust the layout of the SSK based on your physical device. Choose between Portrait, Desktop or Tablet. |
| Tickets and waiver kiosk mode | Guests can use the SSK device to purchase tickets, access bookings and/or sign waivers. |
| Wallet balance check | Guests can view the balance and purchase history of their wallets. Note: This requires compatible hardware to scan the purchased wallet. |
| Include waiver flow | If this setting is enabled, guests without waivers will be prompted to complete a waiver before purchasing tickets. This will also include an option on the welcome screen to just sign a waiver. |
| Success screen instructions | This message is displayed after completing transactions at the SSK device. Use it to tell guests how to check in to your venue. |
Menu
From the menu tab, add the products and add-ons to sell.
- Select the Menu tab on the left-side panel.
- Select the types of products you want to add and any add-ons.
| Product style | Choose the type of pass product to be sold on the SSK. You can select either session passes or standard passes in addition to stock or add-ons. NOTE: You cannot sell both types of passes on a single SSK device. |
| Add products | Choose products including any add-ons such as stock or add-on products. |
| Mandatory add-ons | Optional feature to make a stock or add-on a mandatory item to participate at your venue. Guests are instructed that if they do not have these items they will need to purchase them, for example grip socks. |
Device settings
From the Settings tab in the left-side panel, configure the settings and terminal relevant to the individual SSK device:
| Allow guests to redeem gift cards | Allows guests to redeem a gift card to complete the transaction. |
| Allow guests to apply discount codes | Allows guests to enter a discount code to apply to the transaction. |
| Payment terminal - Terminal identifier | Enter the serial number of the payment terminal that will be linked to the specific SSK device. |
Manage SSK devices linked to a template
To create a new SSK device from an existing template:
- From Venue Manager, go to Apps > Self Serve Kiosk > Devices.
- Click Create a device.
- Select New device using a template.
- Select the existing template you want to use.
- Give the SSK device a unique name and adjust the device configuration as required.
- Click Save once done.
Alternatively, you can:
- From Venue Manager, go to Apps > Self Serve Kiosk > Templates.
- Find the template you wish to use and click the options menu (3 dots) on the right hand side of the template.
- Select Create device from template.
- Given the SSK device a name and adjust the device configuration as required.
- Click Save once done.
To manage the SSK devices that are linked to a template:
- From Venue Manager, go to Apps > Self Serve Kiosk > Templates.
- Find the template you wish to use. Click the options menu (3 dots) on the right hand side > select Edit.
- Click Unlock to edit template.
- Update Device configuration, Menu and Settings options as required.
- Click Save once done.
Changes made to the template will be applied to all linked SSK devices.
Apply a template to an existing device
You can apply (or re-apply) a template to an existing device. This updates all menus in the device with those in the template.
- From Venue Manager, go to Apps > Self Serve Kiosk > Devices.
- Select the options menu (3 dots) for the device.
- Select Apply template.
- Select the template.
- Click Apply.
- Confirm that you want to update all menus in the device with those in the template.
The device is now linked to the template.
Create a template from an existing device
You can create a template from an existing device.
- From Venue Manager, go to Apps > Self Serve Kiosk > Devices.
- Select the options menu (3 dots) for the device.
- Select Create template from device.
- The device is turned into a template.
- Click Save.